Niagara Veterinary Emergency Clinic

We received immediate care for our dog when we were referred by our veterinary clinic. All of the staff were outstanding and compassionate and down to earth. We hope never to have to use them again under the circumstancing, however if we have to go down a surgical path again with our dog, we will come here first.

We brought our dog here on the weekend when we noticed he wasn’t being himself and was lethargic. He ended up needing surgery and the staff here were amazing. They were so compassionate and always updating us on how he was doing. We’re very thankful he was in such good hands!

The Niagara Emergency Vet Clinic was fantastic with us today. Our 6 year old German Shepherd got into the kitchen compost, which (unfortunately) isn't anything new. The next day she began vomiting and was extremely lethargic. I called this clinic and they advised me if her lethargy becomes paired with another symptom (continued vomiting, diarrhea, panting etc) to then bring her in, but as of right now it just sounds like she has an upset tummy. 5 hours later, we're awoken to vomiting and diarrhea so we took her right in. As this clinic operates just like a human ER and sees patients based on severity, we did have to wait quite a while to get her in and have her seen (3 hours before we spoke to a vet) but once she was seen things moved quickly. The vet was very kind, very personable, and great to deal with. He explained that another medication she was on at the time weakened her stomach which is why she was having such a negative reaction to this round of compost eating. He gave her some anti nausea injections, sent her home with antibiotics as well as some food for her to use the next two weeks. You are expected to pay up front for the estimated cost of the services - for us that was $700 - however after it was all said and done we actually received a refund of $60. Everyone from the ladies answering the phones, to the women who took our dog in/brought our dog out, to the vet was just fantastic. If I ever need emergency services again (and I hope I don't!) I will not hesitate to return to this clinic.

While we decided it was best to say goodbye to our beloved 13-year-old dog Bella this morning, I can't thank all the staff enough. They were incredibly kind and understanding and never once pressured us to make a decision right then and there. From phoning the clinic very early this morning, to me explaining my dog's symptoms and my reservations about her age and the probable cost of treatment, the staff respected our decisions throughout the entire way and made the initial grieving process easier to accept. They even sent us a sympathy card in the mail which was completely unexpected and extremely kind. Thank you again to everyone there and for all of your advice and sympathies.

Brought our kitten in who ended up needing an emergency surgery. Everyone I spoke to and interacted with was so thorough and caring. Dr. Kristina was so empathetic and gave us constant information and updates, and helped us to make the right medical choices for our little guy. A huge thank you to her and Dr. Price who performed Kingsley's surgery, and to Mitch who was so busy helping other pet parents, but arranged for me to spend a quick 5 minutes with Kingsley before his surgery.
Thank you Niagara Veterinary Emergency Clinic!