Fire & Ice Heating & Air, LLC - Montgomery

I would definitely recommend this company. Expectations were clearly set and the process was thoroughly explained to me. There was a slight disconnect in communication; however, I truly believe this was an one off situation as I was told that there were unforeseen staffing issues. When I did talk to the office staff, they were very friendly and showed concern for my needs every time. The technicians were professional and knowledgeable. They clearly explained to me what my issue was and what resolutions I had. Shoutout to Lewis for being awesome and enduring unbearable heat! I wish I could recall the other technician’s name but he was equally as awesome. The heat, coupled with the long shipping times for parts, could make for a less than lovely experience. However, with this company’s professionalism and obvious care for its customers, it made the process a breeze. Thank you!

Fast response, excellent quality work, & very professional! One of the hottest weeks we’ve ever had & my air decided to freeze but was fixed in no time! Very thankful for this local business and their hard work!

My heat pump system needed to be replaced right when the temperatures outside were going to be at 80 degrees or more ! I received exceptional customer service from Melinda in the office who was very helpful in answering all the questions that I called her with daily! Also Doyle and Tim were very professional nice knowledgeable and helpful during the time they were at home installing the new unit!