Category: | Store, |
---|---|
Address: | 2223 W Pecos Rd, Chandler, AZ 85224, USA |
Postal code: | 85224 |
Phone: | (480) 726-8261 |
Website: | https://www.santantactical.com/contacts |
Monday: | 8:00 AM – 4:00 PM |
---|---|
Tuesday: | 8:00 AM – 4:00 PM |
Wednesday: | 8:00 AM – 4:00 PM |
Thursday: | 8:00 AM – 4:00 PM |
Friday: | 8:00 AM – 4:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Needed an upper the day before a match called around Brendon offered to attach my handguard and barrel while my GF waited and I was able to go to my 3-Gun match the next day. Getting matching lower when one comes in stock locally
Wow I built 4 ARs on Aero Precision and have never seen upper and lowers that mated perfectly like these San Tan Tac matched sets. Thank you Brendon! You were super helpful. Great customer service.
About three weeks ago I purchase a matching set of their Billet Receiver. Started the build, tested the mag release, and the mag release button(s), doesn't release the magazine. I reached out to San Tan Tactical, got a great immediate response telling me they would ship me new parts. That was three weeks ago, no parts yet.
Yesterday I sent another email, letting them know I had attempted to reach them three times, twice via email, once via phone, no response. This afternoon I received an email from Brendan, the Production Manager, his email stated "Your parts have been shipped please check your mailbox". No apology, no offer to help, no tracking number for the parts they said they sent. Very disappointing in their customer service.
Update: Brendan, the Production Manager reached out, absolutely made things right, shipped the parts I needed to replace the ambi lever mag release, took less than 10 minutes, works perfectly, thank you Brendan! This receiver set is superb, the ambi controls really make this a perfect receiver set, everything is well thought out. Will buy this receiver set again for my next build for sure.
I bought their SST ambidextrous lower. EXCELLENT finish, fit and attention to detail, along with the best finger placement controls (to me). What made the difference is that these guys went above and beyond to help me out before and after the sale. Excellent product and superb customer service. I’ll definitely buy from here again and highly recommend.