KAY Jewelers

Owen was extremely helpful! My wedding ring broke after 30 years of wear and we thought replacing it was the only option. I was heartbroken because I love the ring and wasn'tfindinganythingI liked as much. He looked up our account and told us it may be able to be fixed with our metal protection plan! He sent it to be examined and assured me if it can't be fixed, they would be able to design a new setting similar to my original setting. We also ended up buying an anniversary band. Very happy with the service we received! Hoping for good news on the repair but I know if it is not repairable, Owen will make sure we get something designed that I will love. We have bewn Kay customers for over 30 years and plan to continue with them in the future. :)

I’m not one to do reviews but Shaun was absolutely awesome and totally worthy of a 500 star review. I purchased my chain at the westgate outlet location and was fed up with the service there when I would get my chain repaired. I went to this location because it was closer to my work and Shaun made everything worth it. He sent my chain off to be fixed and when it came back not up to standard, he sent it back again and eventually replaced it with a better quality chain for me. Absolutely superb customer service from him and I’ll definitely be taking my jewelry needs to him from here on out!

So I had a bad experience with KAY and thought I’d give it another shot after swearing not to buy from KAY again but not intentionally. I went to this Store at Desert Ridge because of the experience I had at the Arrowhead Mall. I went to return the item here at Desert Ridge. When I walk through the door the Sales associate Susie greeted me and attendant to my need and then help me until the manager Sean came and took over. Even though this store was not responsible for the mixup I had, he was understanding and wanted to help me in the situation. Instead of me getting a refund, I decided to purchase a sapphire set instead that he helped my wife pick out and she loved it. I have also since returned a few days later to purchase a bracelet from KAY although not at the store but due to my experience at this store I trusted to purchase with KAY again. Sean and his team are great there at Desert Ridge I will be making more purchases from the store and I would recommend this store.
New review 10/04/22 and if I could give this place 100 stars I would! I took my wife’s bracelet in for a repair. I purchased this bracelet at the Chandler location, but this is the nearest one to me and this please continue to amaze me. Juan was amazing he couldn’t find the purchase but I was able to find some electronic purchase information and they had the same bracelet in stock. Juan went over to the case got the bracelet took it over to my wife, had her put her arm out and put it on her wrist and told us to have a wonderful night. I of course thanked him with a had shake and we were on our way. Amazing!