Jiffy Lube

Realized after leaving that I was missing the hubcaps from both of my passenger side tires. Called back and was told that they properly secured them and they must have fell off due to other reasons such as vibrations. I drive 70 miles each day for my work commute, never been an issue. If the hubcaps fell off from me driving 2 miles down the road, then they were NOT secured properly. Will not be returning to this location.

Update:
Customer service contacted me immediately and got me new hubcaps within two days. They even came to install them at my house. Definitely made things right.

Kudos to the employees there. Got me in quick and were on the ball. They were not pushy about services not needed at that time. Friendly and professional

I had a great 1st experience at this location. It's 1st come 1st serve so no appointment needed. Didn't take long at all before my car was in the bay and was being serviced. Very much appreciated the service checklist and service report they provided. They even washed the outside windows and vacuumed my floors! I will definitely continue to be a customer.

I came to this location and I was a little upset because of the price. I felt that I have paid less in the past and so I did bump heads with the manager about this. I went ahead and when it came time to pay the manager, explained that he actually gave me a discount and I did mention I was military so he gave me the military discount, but the price was lowered and it made me feel better about paying. I’m a firm believer in don’t spend money where you’re not appreciated, and I felt at first that the manager was being rude earlier, but after explaining the price to me, he mentioned that he had a long day, and he apologized if he came off as rude, but that wasn’t his attention. He also said something extremely important when he mentioned he was having a long day, he said he’s not trying to excuse anything, but he just wanted to tell me why I may have felt he was being rude.

He just wanted to help me and that was the price but he went out of his way to help make things better. I apologize as well because I was having a terrible day too and I didn’t want to pay that much and things worked out even better. I couldn’t believe that he apologize and that was just amazing quality customer service. I felt so good about paying and I wasn’t upset anymore and I want to come back to this location and I want to trust them with servicing my car. I know in another review there was a mention of the manager being racist, but I did not get that at all. He had every opportunity to be rude to me, and he did not, and I’ve dealt with racism, and this was not the case. This is a respectful man that is hard-working and just wants to get things done right. That’s what I sensed.

Excellent service. Staff are professional and fully explain all services performed. Genesis was excellent and went approve and beyond by giving me a second battery readout after I misplaced the first one