Address: | 14297 W Grand Ave, Surprise, AZ 85374, USA |
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Postal code: | 85374 |
Phone: | (623) 544-3676 |
Website: | https://www.wilhelmautomotive.com/locations/surprise/ |
Monday: | 7:30 AM – 5:30 PM |
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Tuesday: | 7:30 AM – 5:30 PM |
Wednesday: | 7:30 AM – 5:30 PM |
Thursday: | 7:30 AM – 5:30 PM |
Friday: | 7:30 AM – 5:30 PM |
Saturday: | 7:30 AM – 5:30 PM |
Sunday: | Closed |
For the 13 years I have owned my Mazda 3, I have received care from an auto shop that I totally trusted. At my last visit there in October, they told me that in a few months I would need new brakes, front and rear. Recently, I moved to surprise and found Willhelm. I showed them the paperwork from my old shop indicating that I needed new brakes. They proceeded to do an inspection, and then, to my surprise, informed me that my brakes were still good. They could easily have done this $800 job, and I would’ve paid them, thinking it was totally necessary. Kudos to Wilhelm for their integrity in assessing this issue.
I got in without an appointment. My car was checked thoroughly. Service and maintenance were completed in a timely manner. All points of inspection were reviewed. Very professional, pleasant and efficient staff. I love this shop and highly recommend it to anyone. Great team!
I took my car in for an alignment and changing filters. The dealership told me I needed an oil change and filters. They took my car in last minute on a Saturday. They then told me they couldn’t do the alignment because lovely BMW wouldn’t release the specs (that’s another story 🙄), and that my filters were clean and didn’t need changing. They didn’t even charge me a fee for their time in checking all these things out for me. They were professional, accommodating, and most importantly honest! Next time I do and can get repairs I’ll be going here!! 5 stars!
Jacob is great!!! I have never taken a car to a shop before and got back all the information I needed in a short time frame. He has great communication skills. Just overall great experience. So great I just brought my other audi to him for repair.