Address: 5870 E Broadway Blvd #436, Tucson, AZ 85711, USA
“Update: I went in, and explained what I wasn't happy about on the glasses and what I'd want changed. They made all the changes free of charge, only thing is the lenses weren't in the shape I picked BUT it was free and I believe that's my fault in not properly communicating that, so not on them. The glasses ended up looking and feeling great either way. I've been getting my glasses here since I was a kid back in the early 2000s and they've always been great, so I won't let that one uncomfortable interaction/mix up deter me from coming back. All in all, great customer service. I picked put one of their higher end glasses and spent over $1300 for the pair. When I picked then up I wasn't sure, but the lenses seemed to be a different shape and they kept falling off my face while I work (with my job I can't be pushing them up every 5 mins) so we went back in-side note, I have severe social anxiety and moderate agoraphobia, and returning/complaining is something i just dont do, i feel really bad about it. But these are my glasses, i need to see so this day I mentally prepped myself, told myself everything will be fine. The lady that "helped" me was dismissive and...I don't know how to explain it but she spoke to me like I was being demanding (I wasn't, I was super nervous and felt bad and was trying to be as polite as possible) with other customers watching, she looks at my receipt and says "it's not itemized so I can't tell if the lense shape was accidentally changed, but the lady who helped you isn't here....you know she has a family and can't work 24/7 as if i was being demanding...*me with my 7 month old son behind me* I smiled politely looked down at my son, and said "I know all about that. No worries." And asked if she could at least fix the glasses from coming off my face. She then went into the back and bent the edge of my glasses into a hook...so as a female with long hair..a hook-wich catches onto said long hair, a hook doesn't work very well. So I said that and she then said well we need to order some smaller ones, and then told me I'll have to come back when the lady who initially checked me out is working....so I wasted a whole bunch of time. I'm pretty sure this woman could've helped me but didn't feel like it and also projected some seemingly negative preconceived notions about me and put me down and dismissed me infront of other customers. At this point I don't know if I want to go get my glasses fixed or just wave bye bye to that $1300 I spent...I don't know if I can't handle another awkward interaction like that.”
Address: 5870 E Broadway Blvd, Tucson, AZ 85711, USA
“I was pleasantly surprised at this mall. It had a lot of great stores. We went on. ATiesday afternoon in the summer and I expected to see kids everywhere. It was quiet, clean, and uncrowded on a Tuesday afternoon.”
Address: 5870 E Broadway Blvd, Tucson, AZ 85711, USA
“Great location, lots of options. External mall entrance and exit, so you don't have to go into the mall if Old Navy is all you want.”
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