First American Credit Union

Amazed by the ratings. I have been a member for over 30 years and also additional banking elsewhere. I use everything available from notary to financial services. I say every single time I am there that my needs were met! , sometimes easier than I thought. Maybe over 500 transactions or info. Great service at times outstanding. It’s a Credit Union that’s easily as good as anyone

We took out a HELOC to pay off credit card debt and get a lower interest rate. While we were at it we refinanced our car to a lower rate. Danielle was excellent to work with and quick to reply to my questions when emailed or called.

My only concern was when I wanted to open a checking account the girl told me I could make payments through the savings and did not need the checking. I have never had a banker try to talk me out of opening an account but I took her at her word.

We opened the vehicle loan with a manager since Danielle was out that day. Instead of making copies of the paperwork we signed he said he would mail it to us but did not. I asked Danielle later and it was in the mail along with other documents. It appears they have several that could work on customer service skills but I would say Danielle is a keeper and someone others could learn from.

So I noticed a lot of the reviews are negative towards staff or wait times. I've never had a problem with staff nor have I had any issues with the bank. In the past I had been with banks who find ways to screw you over in more ways than one. However First American has done nothing but protect my money including haulting a fraudulent charge with a card that was copied by someone in St. Louis. I've called in prior to purchasing my car notifying them I would be needing to pay a hefty down. They assisted in making sure my funds were readily available it's been great. The login system for online is easy and quick I've never had an issue getting logged in on the site. This Credit Union has done nothing but protect my money and I would take that over the experiences I've had with major banks I'd gladly stay with First American and I have for 5 years now.