Ackerman's Servicing Volvo & Subaru

My first time going to Ackerman’s was very positive. They were recommended by a Volvo owning friend. I found them honest, efficient with time, good communicators and very experienced. I highly recommend them.

I brought in my 2006 Subaru Outback due to clicking noise with sharp turns, handling problems and white smoke coming out of tail pipe. Bruce (owner) explained white smoke likely condensation with cooler outside temps (winter). I chose to pay for compression test which proved Bruce right. Worth the peace of mind for engine with 150,000 miles.

They determined the clicking noise from cracked axil. Bruce explained he typically saves customers money by using non Subaru parts, but in this case they’ve found off market part’s inferior.

They also found that my suspension is shot. For this he recommended cheaper non Subaru parts that he said are consistently reliable. I appreciate their wisdom here. As full suspension repair will cost more than blue book for the car, Bruce prioritized which suspension repairs are most vital to safety and asked how many more miles I plan to keep my car. They obviously are not trying to rip off the customer, but work collaboratively to assess the customer’s best options. Big thank you to Bruce and his team.

I recently took my 2011 Subaru WRX in for service and was thoroughly impressed by the honesty and expertise on display. Persistent issues had been plaguing my car, including a mysterious rattle in the steering wheel that had stumped two other mechanics. Not only did the team diagnose the problem as a loose bolt immediately, but they also resolved it on the spot without any needless delay.

Moreover, a concerning noise from the clutch, which I feared might be the throwout bearing, was swiftly identified as a simple need for lubrication. In an industry where upselling and unnecessary services are all too common, their straightforward approach was a breath of fresh air.

Their integrity and fairness stood out, reaffirming that excellent customer service and trustworthy mechanics still exist. I’m sincerely grateful for their exceptional service and would recommend them without hesitation.

Easily one of the best shops I've had for ANY of my cars. Bruce is always pleasant, well-informed, and helpful. They communicate so well about what's going on, what to expect, etc. I couldn't recommend them highly enough as a quality shop that delivers top notch service with zero fuss. Do yourself a favor and bring your cars to them.

I have an older Volvo that was experiencing a range of issues, and everything was resolved quite efficiently. Outstanding service, very professional, HIGHLY recommend Bruce and his team. This place is a gem.

Bruce and his team are super kind, efficient, and very straightforward. I was having an issue I had raised three times at Volvo dealerships before, Ackerman's resolved it within a few hours. Really nice followup as well - highly recommend!!