REI

Absolutely incredible customer service and wide selection. Ms. Brooklyn especially!! (Details below.)

Brooklyn was AMAZING today. She helped me navigate through a huge headache of shared family REI accounts confusing together my past purchases and contact details, was empathetic to my situation and exemplary in fixing it, and did it all while being a cheerful and awesome conversation partner for the whole ordeal!

What originally started as a return of a beautiful GoreTex jacket turned into an online order for the jacket and a new REI membership for myself. Except - the Point of Sale glitched and made a duplicate account for me... On top of another pre-existing account under my name that I forgot I made years ago. What a headache! Most places would have just spat out the number "Customer Care's" call center and said to fix it myself.

Folks, Brooklyn figured out the issue, resolved it retroactively and permenantly, and merged all my accounts into a single one with a single purchase history. Amazing. All this while guiding me through each of the steps she was taking, and we exchanged our trail stories of years past.

Brooklyn you were incredible today and my experience with you was indelible. I hope you get to take that trip to Stanislaus Cty sooner than later cause, boy, you deserve it.

Just got my tubeless set up done and I couldn't be happier how quickly it was done and how affordable it was (especially if you're an REI member). Just paid for the valves and sealant, no labor cost (perks of being a member too). Make sure you call in before dropping by to see how busy they'll be so you can have an idea when you'll have your bike back. I always stop by REI for my bike stuff since other bike shops can charge an arm and a leg and try to up sell you work you don't need.

Customer service is always great in my opinion and the staff always tries their best to get you help. Why rush? Come an hour or more before they close and you'll be taken care of-no problem. I'm super into comfy hiking clothes so their selection here is just right, their snack selection is very nice, the place is clean, organized, and their hours are super helpful.

Only negative that comes to mind is that they should have more cycling parts in case you want to upgrade your pedals, chain, shifters, etc

I ordered some boots online but they didn’t fit well. I brought them in to find something that worked for me and Chuck knocked it out of the park. He helped me with a problem I was having with my toes sliding forward, I tried out a few different pairs and found the right ones. Brooklyn made the exchange super easy and painless, she was great. I’ll be back soon and I’ll be recommending this store to everyone.

Decent size store.

The store carries camping equipment, bikes, shoes and outdoor clothing.

The full price items are a bit high, but you could find some pretty good deal during garage sale.

If you pay 20 dollar to join the membership, you will be able to get 10% off for full price items, and have access to the garage sale.