Quest Diagnostics

I had such a positive experience at this Quest Diagnostic location. Once I was able to find the laboratory within the mall, a lovely employee named Sean M. worked with me for my blood tests. There were no appointments available, so I had to be a walk-in on Friday (10/7) right before closing. Sean made an accommodation for me even though the office also did not have any walk-in appointments available either. However, my blood draw was very important because I had an unplanned pregnancy and needed to make sure it was normal without any complications (i.e. an ectopic pregnancy, which is a life-threatening condition). Sean M. was incredibly kind, patient, compassionate, professional, and diligent with my entire Quest experience. For example, my doctor didn't have a Quest account so Sean M. took the time to find the faxed blood work order and look up my doctor's NIC number and other details. Then, he manually inputted all of this information, as well as my information so that the results would be secure and received. My doctor received all of the results in less than 24 hours and called me Saturday (10/8) morning to let me know that the tests were properly done and results looked good for my pregnancy. Sean M. was also gentle and swift with the blood draw and made me at ease and distracted from the pain by telling me about his passion for jazz and hobby of trumpet-playing with close friends. Sean M. gave me not only the gift of a wonderful walk-in appointment when I desperately needed it, but also the gift of peace of mind for my weekend plans and travels. Though I made sure to tell his supervisor my glowing reviews, I also wanted the public to know that there are lovely, kind, and professional staff at this Quest location. The only critique I would have is that the laboratory was difficult to find within the mall, especially because the glass doors of the main mall entrance were under repair. I entered through a side entrance, but found out later on that there was a much more convenient entrance on the side of the mall where McDonald's is located. In any case, that is not Quest's fault so I am giving my experience 5 stars. I am so grateful that people Iike Sean M. exist in this world! ❤️