Rivers Plumbing, Heating And Air

Fantastic service! Our hot water heater went out and Hristo was able to come out and get us fixed up fast. He explained everything and gave us all our options, no pressure and incredibly helpful

They have been so helpful in replacing 2 of our water heaters and one was a tankless! Steve is a very honest man and after seeing the care to detail him and his son Ryan have done I would trust them for any other future project we will have.

First, I called them to come give a quote to replace HVAC and ducting, he could have just given a quote an tried to sell me a new unit. Instead he fixed it. Steve came out today and found we had no Freon, there was a leak. He put in over 5 pounds, he fixed the leak at the value and then we discovered a massive leak in the Duc, he fixed that too! What an honest man. I'd recommend highly. He did give a quote for new HVAC etc but said we might be okay with the fixes he did today.

I can’t say enough great about this business! I was referred to Rivers over 6 years ago (+-) by a neighbor who has used them much longer than I have and I was very fortunate he did. With all the plumbing and heating businesses in the are it’s a struggle to find a superior business that stays the course of time at such a high standard.
I recently had a pretty serious issue with my water heater which possibly been launched to the moon from the noise it was making,, so of course I called Rivers with my concern.
My first point of contact was Kimberly who made sure to take the initiative to take immediate action and call the owner, Steve Rivers, with my concern. The first point of contact is very important to me and she was so great to me, even after pointing out the water heater was out of warranty. I also told her our poor financial situation didn’t allow for repair cost and wanted to see if it could be a simple issue.
She called me right back and told me Mr. Rivers would call me, and he did right away. He also came out on his own to check out the issue.
Long story short, it was an expensive repair that took 3 visits trying to help us out and scouting for used parts ended up buying the new part himself and installing it. Mr. Rivers even went further and wouldn’t let us pay him! I argued and insisted on paying for one of the calls when I received my Social Security the next month. I wanted to do something to mitigate business expenses.
I called to make payment, 11/1, and told Kimberly of our agreement, rendered payment and in passing, said how grateful we were to have our hot water especially since our 4 year old washer decided to break 2 days later : )
We hung up and two minutes the owner’s wife, Ann, who runs the office, overheard and refused to take my payment even after stating my agreement with her husband to at least make this small payment! She was as nice and empathetic as her husband!
I don’t know of any business, large or small, that would care enough to take all the time and expense from a thriving business to help a senior couple on disability. Without them we wouldn’t have been able to fix the water heater and have any hot water!
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Rivers Plumbing deserves this lengthy post and I hope your first call is to this business!

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