Carter Services

Just had Carters to repair my LG Washing Machine. Repair was done quickly, professionally and neatly. Ivan was very personable and knowledgeable. Diagnosed the problem in about 5 min (water pump), had the part for repair in his truck and was done with the whole visit in less than an hour. Left the repair area clean and organized.

The office staff was great as well with setting up the appointment. Courteous and professional on the phone. Asked me a handful of questions about the problem and the model of my machine so they could help the tech prepare for the visit (which is why I think the part was on the truck already). They confirmed the morning window for the repair the day before and then sent a text with the name and photo of the tech when he was on his way, which is a great security feature.

The service was not inexpensive, however this was a complicated enough repair that I think it would have taken at least a full day of multiple trips to Home Depot and hours of YouTube videos to do what Ivan did in an hour. The time and aggravation saved was well worth it and certainly less than buying a new washing machine.

I would use them again for appliance repair.

Service technician was professional and thorough. Arrived at the time scheduled and was quick to identify and cost out the repair. Since I had explained the problem on the phone when setting up the appointment, the technician was able to determine the probable cause and was equipped with the replacement part he deemed necessary to fix it when he arrived. His replacement part was exactly what was required and it was tested before he departed. Impeccable customer service and extremely courteous, knowledgeable in all aspects of appliance repair. Reliable and dependable. Highly recommended.

Sergio was prompt, courteous and very knowledgeable. He repaired our frozen- up ice maker. Great service as usual from Carter Services.

Starting with the receptionist, was great understanding that my washing machine was not working and I had house guests got us into the schedule for the next day. Jesse was amazing. He was efficient and knowledgeable. He was able to give great feedback to make sure our machine lasts. Never disappointed with Carter Service. Thanks!