Royal Oaks Auto Repair

• elise kim
  
  
  (May 17, 2022, 12:17 am)

  (cross-posted from my yelp account)
  
  I'm not great with cars, which sucks because I drive an old, secondhand, uncommon car (its a 2000 Chrysler). At the end of March, I was driving up back to UC Santa Cruz from Southern California for spring quarter. After about 350 miles of driving, only 20 miles away from Santa Cruz, white smoke started coming out of the hood of my car. My coolant was leaking and I couldn't drive my car more than a minute without the smoke starting up again.
  
  It was past 3 PM on a Sunday, so most places were closed. After making a few calls to several auto shops to no avail, Royal Oaks picked up. Despite it being just about closing time, they offered to come tow my car and take it to the shop. (I ended up getting a lift the rest of the way back to Santa Cruz.)
  
  They were quick to check my car the next day (Monday) and I had a diagnosis and price quote by noon. Turns out my radiator was busted and needed to be replaced. I also had a nail in one of my tires, apparently. They told me it'd cost $620 altogether for the tow, repair, and tire patch. Again, I don't know much about cars, but looking online and seeing that radiator repairs can be up to $900, I thought their price was reasonable.
  
  Repairs were completed by the end of the day on Monday, but I wasn't available to go pick it up til Tuesday. I went in, my car was running fine again, tire patched, coolant topped off, and I paid exactly what I was quoted - no upcharges.
  
  I won't lie, the negative reviews scared me quite a bit, and I was hesitant to leave my own review right away in case the repairs didn't hold up, but I can say that my experience was quite pleasant.
  
  TL;DR: Had a car emergency on a Sunday, needed a tow and a new radiator. Royal Oaks helped me even though they ended up working past closing on the weekend. Price quote seemed reasonable, car was fixed in less than a day, and I paid what I expected to pay. For an auto shop, that's good enough for me.

• Janet Stewart
  
  
  (October 9, 2020, 2:19 am)

  I want to write a long—but not sordid—story of Royal Oaks outstanding service. But Before I get to the the story, here’s the bottom line:
  Helpfulness: outstanding. Expertise: outstanding.
  Outcome. Excellent!
  I am so grateful for their service to me!
  I lost all my engine oil in about 4 minutes. Providentially my oil light came on quite close to this business but after hours.
  Someone (not me) alerted the owner to my predicament. Early the next morning while I was trying to get a tow truck to take me to the Toyota dealership, the Royal Oaks owner came to my car, listened to my story, offered his service. He listened to me.
  He called a couple helpers & they pushed my car to their business. I thought I’d lost the oil pan plug. Nope. Gash in the oil pan? Nope. It was a pin sized hole in the oil cooler hose.
  They found it, fixed it & —-thanks be to God—-my car runs as well as before. It was an amazing experience watching these guys work.
  I was an out of town female, headed to be a Good Samaritan with Samaritan’s Purse, and these guys were my Good Samaritan! thank you!

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300 Salinas Rd. Royal Oaks, CA 95076-5231. Get Directions. Visit Website. (831) 768-8832.

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