The UPS Store

• Joshua Levy
  
  
  (April 5, 2018, 2:23 am)

  The Asian dude working there was super fast and helpful and the other worker there was too. Seriously best/most efficient UPS store I've ever been to. would highly recommend!

• Brett Scott
  
  
  (May 2, 2017, 6:01 pm)

  I have been going to this UPS store for over a year now and I can say I have never had anything but a great experience. Patrick has always been friendly and helpful as well as his support staff. They go the extra step to make sure that I am happy and that everything is correctly labeled. I highly recommend this store

• Michael Guisti
  
  
  (March 26, 2017, 12:42 pm)

  In total I have had a box here for about 7 years. Patrick and his staff are extremely nice to me as I I'm sure they are to all of their customers. I have very routine needs I receive packages there and I drop off packages. I only ship UPS items at Patrick's location. That's who he represents and he does a fantastic job with it. Patrick is very conscientious and it trickles down to his staff. His location is extremely neat and well organized I have great faith in Patrick and would recommend this location to anybody. It is very close to both the 5 and 55 freeways as well as being on the border of Tustin and Santa Ana. Job well done Patrick!

• Alex Elson
  
  
  (February 6, 2017, 3:14 am)

  Short review: If you are a reasonable person, you will receive great service from Patrick at his UPS location. He went above and beyond for me and I am grateful I chose to visit his particular store. Thanks again Patrick, appreciate all your help!
  Long Review: I was delayed in writing this review but felt it was worth coming back to acknowledge the EXCELLENT service that I received from this location and the owner Patrick in particular. I had an obnoxiously large item that I was shipping, right after the holidays, that I also needed packaged. Not really thinking about my timing and the amount of packages that they have to process to ship back as returns after Christmas, I decided I would stroll in on my lunch break to get a quote for shipping and packaging. They were incredibly busy, but Patrick took the time to make sure I was taken care of. The man was literally breaking a sweat running around helping everyone and he still spent a solid 15 minutes with my package. He had to tape multiple boxes together, but I'm pretty sure you could have dropped by 65 pound plastic cased instrument off a building and had it not break by the time he was done with it. That alone was worth the 5 star review. On top of that, there were a few unreasonable people that came in (the type of people that just cut in front of everyone else only to berate the staff for something that is out of their control ie: an issue with UPS policy and not having anything to do with his store in particular) and I was encouraged by the professionalism he showed in dealing with their issues. I think if you take a look at the responses to his negative reviews on this page, you'll get an idea of the sort of things he has to deal with on a day to day basis, and for the attention to detail he provides at his business.

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