Vista Community Clinic

Presently I'm on disability and limited income with medi-cal while I recover from my disabling injuries. I was having a dental emergency, other corporate dental place that takes medi-cal still insisted if they were going to treat my emergency that I had to agree to nearly $3000 in add on services I couldn't afford. It took me a few days to local VCC dental clinic but they got me a tele-med same day to start antibiotics and saw me in 48 hours for an appointment. They could have seen me the day I called but it's a drive for me so I opted to make the appointment. They did what I needed without forcing me into extra treatments I can't afford and they were KIND about it. No making me feel bad about my teeth or passing judgements just helping me get back to healthy like medicine should be. Rare these days, I don't care that it's an hours drive, I'll be switching all services I can to VCC, they are genuine CARE providers.

I’ve received excellent care at the Lake Elsinore location. I highly recommend this office. As an RN I’m always very observant of the kind of care I get. At VCC I’m always greeted at the door with courtesy, asked the screening questions for COVID, and asked to clean my hands. I appreciate that they’ve not lowered safety standards as so many places have. I’ve never waited more than five minutes to check in, and the staff are professional and friendly.

When I first called to make an appointment for a pap smear, I ended up making a dental appointment at the same time, to the endless amusement of my family!
I needed several appointments for dental and was seen by Olivia. She is so sweet and also exceptional at her job. I had my future appointments scheduled before I left. I’m very pleased with the dental department.

I’ve been seen a couple of times in medical and have been happy with the care I’ve received. It’s sometimes frustrating to get an in-office appointment, and it can be weeks later. However, I’ve had no problem getting Telehealth appointments. I had a brutal sinus infection a few months ago and had a Telehealth call same day. The doctor was friendly, knowledgeable, and compassionate. He suggested a plan of care, I agreed, and I was feeling better a couple of days later.

The only issue I have is that I’ve been referred to two specialists and have never received a call from them. I called the clinic and they sent the referrals again. Still nothing. It’s been months. I know this isn’t the fault of the clinic, but maybe they should reconsider their choices of specialists.

Overall, I’m happy with my care, the friendly staff, the doctors and NP’s. Also, this place is sparkling clean! I mean everything is really clean. I always see someone walking around disinfecting surfaces, door handles, seats, counters, bathrooms, everything! I’ve read the reviews where people have had bad experiences, but mine have been great.