United Westlab

Joe Rich is an outstanding manager of three CubeSmart locations. He is very conscientious, detail oriented, warm and extremely professional. Mr. Rich is managing through significant staffing issues but his facilities are clean, well lit, secure and professionally run. I would highly recommend that he be promoted to an oversight management role.

My husband and I are downsizing, and ending services we no longer need.

One company made that an unpleasant experience for us.

So I asked my husband if it was the same at CubeSmart?

No totally different, was his reply. 180 degrees different. You would have thought I was bringing them expensive business.

He said he never spent so little time feeling so greatly seen and appreciated at any retail store before like this one.

He said thee previous manager wasn’t there but some new guy with a smile, and a great attitude was there.

He said that the new manager Joe actually introduced him to another manager who was just sitting there so that everyone knew everyone’s first her name, I think he said her name was Meg or Ann.

From what I gather my husband told Joe we emptied our storage unit earlier this week. Joe asked my husband if he took his lock with him.

Instead of giving my husband some boilerplate explanation he actually asked my husband for his name or his locker number to look up his account. With that information he explained that the cubicle is paid up for a number of more days and there was no rush to go back and get the lock. Instead of being greedy and asking my husband to drive back to the unmanned facility to get the lock so they could rent it immediately. He told my my husband that considering the hour of the day as the traffic would be pretty thick he said why don’t you do this at your convenience. You have plenty of time.

He also told him, he needn’t bother coming back to sign any papers. All we have to do his call the office and say your belongings and locks are gone, and that they would drive to the remote facility the next business day to verify and close out our account. We will send you an invoice for zero dollars via e-mail.

We have an adult daughter. Men discounting the female co-workers are legend in this country.

But my husband offered the following: I hope our Nikki has coworkers like Joe. Instead of taking all the credit for a nice experience he included “Meg” in the conversation and experience in case she could add anything helpful.

If he is the new manager there, it’s a shame he wasn’t there when we started renting storage.

If this is how that store treats customers who are leaving, imagine how they trust new customers arriving? I wish we knew.

Went in to ask about renting and got all the answers we needed and then some! Joe was incredible, he even showed us a unit because my fiancé is a “visual” person. Above and beyond customer service & great prices for what’s available!

My husband (David Smith) reserved a storage Unit for a company team who is transferring into this area. Joe could not have been more friendly, welcoming, warm, professional or helpful. He spoke to both us us as if we were intelligent humans rather than talking down to us. When we left there we felt we not only knew the building but also how to navigate the reservation (at no additional cost) to the name of the new team mate. We will definitely be looking to store with CubeSmart when we stage our house for sale. Thank you Joe.