CARSTAR Avalon Rancho Cucamonga

First, I want to thank the professionalism, follow-up, and genuine care and concern of Jacqueline, Edna, and Brian pertaining to the repair of my vehicle which had been rear ended. I have 50 years of customer service as an Executive Assistant to the upper echelon and value and appreciate excellent service. Jacqueline, Edna, and Brian, your customer service skill sets are flawless! It was an honor to be on the receiving end of your excellence! Might I further add that you each were people of your word. How refreshing in this day and age! It’s no surprise to me why CARSTAR Rancho Cucamonga is a 5-Star Mercury Insurance approved facility. How I wish you were an auto shop facility as well. My husband and I would give you all our business. It’s my pleasure to write this recommendation for CARSTAR. I will always recommend your facility when asked by family, friends, acquaintances, and colleagues.
A Grateful Heart,
Mrs. Marilyn Dillard

I had a great experience. I have used their services before, and they always provide excellent work. I was never left uninformed; my point of contact (Eric Estrada) was especially helpful, honest, professional, and overall a great person to interact with regarding my vehicle. That man deserves a raise or bonus or something! Eric and his team went above and beyond to make sure I understood the process, timeline and status of repairs.
I highly recommend this place to take care of your vehicle since I’ve used others in the past who weren’t as kind, understanding, and overall provided solid customer service.
Ultimately what I’m saying is, thanks for a positive experience for helping in a stressful time.

All the staff here were very kind & professional. They took the time to constantly keep me informed throughout the repair process for my Tesla. Would highly recommend to anyone needing repairs.