Address: | 1149 N Marshall Ave, El Cajon, CA 92020, USA |
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Postal code: | 92020 |
Phone: | (619) 596-5600 |
Website: | https://www.ferguson.com/branch/el-cajon-ca-plumbing |
Monday: | 6:00 AM – 5:00 PM |
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Tuesday: | 6:00 AM – 5:00 PM |
Wednesday: | 6:00 AM – 5:00 PM |
Thursday: | 6:00 AM – 5:00 PM |
Friday: | 6:00 AM – 5:00 PM |
Saturday: | 7:30 AM – 12:00 PM |
Sunday: | Closed |
Working with John on my order was great but unfortunately and not John's fault, I paid in advance for a pressure regulator that was not in stock. It came in and I drove from Ramona to El Cajon to pick it up and another clerk had sold my special order part that I had already paid for!
I was NOT happy, as you can imagine and the clerk suggested he reorder and I come back the next day or go to one of their other stores that may have one.
I left, called John the next morning when he was in and he made it right by delivering the part to my door, next day. So, happy ending since I couldn't install the regulator until the weekend anyway but sounds like a process improvement is needed to prevent a future repeat with someone who is not as understanding.
Amazing place great customer service
The service is the BEST! BEST BRANCH. BEST MANAGER!!
Awesome service, got what I needed and timely!
When I needed a new street side water valve, Jones 3/4", Ferguson Plumbing Supply had the right replacement.