Honda Acura of Campbell

Very nice and highly trained mechanics. I had brake work performed and experienced excellent customer service. Car feels great now! Thanks guys!

John was instantly personable, yet to the point. He seems to actually care about your situation, unlike other shops and dealerships that only try to get as much money as they can from you.
He ordered and programmed / cut a new key fob for my 2010 Acura MDX, and replaced an inside door handle for me.
I was concerned there might be speaker ‘buzz’ after his team took off and replaced the door panel to do this work, but he assured me there would not. I got the car back after only a few hours in the shop, new perfect key and no buzz when I slapped some bass-heavy tunes!! Highly recommend. John is honest and his prices are totally fair.
He let me know of a couple other minor issues, and let me know they were not at emergency-level, which I appreciate. Most shops try to get you to do everything under the sun they can find wrong with you car, even if the work doesn’t need to be done.
Oh and also, my oil was low, so he topped off my (synthetic Mobil 1) oil at no charge. Pretty rad service. Thanks again, John!

John and team are the best! Honest, professional. Almost impossible to find people like him.

If you're skimming reviews, then I'll just say that "Honda Acura of Campbell" has been a great find for me. Give them a try. You'll be glad you did.

This review is many months overdue - and richly deserved.

Backstory - I wanted to get a lingering problem fixed with my Accord. My father originally purchased the car, and somewhere along the way, the driver's door-lock mechanism would no longer lock/unlock the driver's door when pressing alarm-enable/disable buttons on the key-fob. While the alarm would be enabled/disabled, the door-lock mechanism failed to operate.

My father indicated that he brought the car to an area Honda dealer for repair, but was told by the dealer that the problem could be resolved by paying $27 to replace the battery in his key-fob ($27? Really? Really.). Not only did my dad get ripped on the cost to re-place - a perhaps $5 battery, the new battery did not fix the problem. Then, the service manager informed my dad that the problem couldn't be fixed.

Subsequently, I inherited the car, and the door-lock issue became a daily annoyance to me. To make things worse, the rear driver's side door lock stopped working. Enough was enough. I wanted this fixed.

In the back of my mind played the message from the Honda dealer that the problem couldn't be fixed. I figured that I would try again with a Honda dealer repair facility, as I reasoned that, "Who could take better care of a Honda than a Honda dealer?" At least, I would find-out how much fixing this annoying issue would cost. $1,000? $1,500?

The Honda Dealers - I began looking at customer reviews for the repair facilities at the area Honda dealers. Disappointed with the reviews for the one closest one to me, I read the reviews for the next closest dealer, and so on. About half-way up the Peninsula and East Bay, I gave up because, to me, the reviews described so many unsatisfactory experiences.

Finding Honda Acura of Campbell - So, I thought, "Well, I'll see what I can find with local repair shops that work on Hondas. After reading some so-so reviews for a couple shops that happened to work on Hondas, too, I found "Honda Acura of Campbell". The reviews I read were refreshingly positive. So, I decided to give them a try, and here's what I found:

I stopped by the facility mid-afternoon. After a quick introduction with the owner "John", he was not only able to diagnose the exact problem, he felt he could have it fixed by the next day. He replaced both non-functioning door lock mechanisms, and the total cost was so reasonable that I almost couldn't believe it. Many months later, the door-locks are still working well.

A Honda service manager indicated the problem couldn't be fixed. Honda Acura of Campbell respectfully disagreed, and they have become my new Honda repair and smog-check facility. Highly recommended.

Thanks in advance for Liking and sharing this review so that other Honda owners can benefit from finding out about Honda Acura of Campbell.

I wish I knew they were here before. I've had my Acura TL for over a decade and used Stevens Creek Acura. Their service was good, but this place is better, faster, and less expensive - and the guys working there are great. Very friendly and easy to work with. This is my new spot for sure.