Going In Style

She is so awesome - very attentive and follows up when you least expect.. thank you for taking care of my laptop bag.

I worked at the San Francisco store (now defunct) throughout my first few years in San Francisco (2006-2009). I had previously worked in customer service but never in a retail position. I learned from the ground up how a small business was run, as Marilyn the owner had started back in the 80s. We assisted customers, checked in and priced merchandise, took inventory, etc.

I bought a Scottevest jack from her store. Unfortunately it was just too big and I went back want to get a smaller size. Being the rarely jacket it is, owner really went out of her way and ordered me a smaller size. The whole process took about a week, but at the end I was very happy that I finally got the jacket I want.

Excellent customer service. Very knowledgeable staff and reasonably priced goods. Sadly I can't say the same for some of their customers. The last time I was there I saw some badly dressed tramp covered in mud, lurking around the female handbags.
He was all sweaty and kept licking his fingers and sniffing the shirts. It was quite unnerving. I had my mace ready in case he tried anything but luckily a member of staff stepped in and moved the mentally ill weirdo to the clearance section until the police came and took him back to the reservation.