Mark Platek Agency,Inc American Family Insurance

I sent this note to the adjuster assigned to my claim for hail damage

Thank you so much for your prompt attention to the damage to our home. Your eye for detail was actually pretty amazing and greatly appreciated. It is the people of American Family that make doing business with your company irreplaceable. It is hard to imagine your competitors able to do a better job.

We have used Mark for over 10 years and found out he was additionally licensed in other states after we moved and still use him. He gave us discounts other agents didn't tell us about. He takes time to review policies yearly and the nicest person you would ever want to work with - highly recommend!

Mark's group is amazing!!!!!! They are always willing to help. I was involved in an accident and they were right there with me through the entire process. Mark works hard at keeping his clients happy. Luz is amazing as well! Mark has also helped with my family's non profit in honor of our mother. He is caring and goes above a beyond! If you're not already with Mark's agency, you should be. I refer everyone I know to him especially when they complain about theirs

Mark Platek has been my agent for close to 20 years and I can’t praise him enough. I’ve filed several claims over the years and he has personally worked with me on every one. I had a homeowners claim for hail damage a few years ago and there was an issue that was never fully resolved. It was my fault for not following up in a timely manner but Mark was able to get the supplemental claim paid almost 3 years later! He reaches out to me every year to sit down and go over my policy to make sure the coverage is sufficient and that I understand everything. There have been a few times over the years I considered changing companies thinking I could get a better rate. I always call Mark first and he does an apples to apples comparison and he’s never steered me wrong. Needless to say, I never switched and have no intention of doing so. The fact that I have always been able to reach out to him directly and have never had to deal with some random person at an 800 number means more to me than I can say! Not to mention he’s never missed wishing me a happy birthday in all of these years!