Address: 7977 W Tufts Ave, Littleton, CO 80123, USA
Address: 7980 W Tufts Ave Suite A, Littleton, CO 80123, USA
“Thank you Paul and Larry for making things right. My experience wasn’t one without issue, but how my service writer Paul and the service manager Larry handled me and my issues was wonderful. I brought my wrangler in for the airbag recall back in Jan/Feb 2019. It took about a day to complete. Totally ok, I was able to work from home and I only live 2 blocks away from them. I picked up my Jeep and went home to finish my work. The next day I started driving to work and noticed that my dash wasn’t put back together properly. It looked wavy and had ¼ - ½ gaps when looking thru the front windshield. So, I called Paul back let him know what happened and he told me he could get me in the following Monday. Perfect I thought as I was taking that day off of work for my birthday. I took it in and again took about ¾ of a day to complete. This time when I got it back the dash was just about perfect, though I could actually see the double sided tape they used to secure my center console, everything appeared in order. But, again when I started to drive to work in the morning I noticed another issue. There was a 3-4” gash 1/8” deep in my dash that looked kinda like a upside down check mark. Now, I started getting a little upset. What started with a recall has netted me 2 trips, a waisted day off and damage to my vehicle. Again, I call Paul to let him know what I found and he tells me to bring my Jeep back in so they can take a look. I finally find time to get down there and Paul gets the service manager Larry to take a look. He spends a couple minutes looking at the scratch and tells Paul to set up an appointment to get it fixed. I’ll be candid, I was really bracing for uphill losing battle (in reality I didn’t have any proof except for my word and small claims court would probably be a loss and more expensive than fixing it myself), but the integrity they shown in remedying the situation was impressive enough for me to leave this review. I took it in about a week later and after about a half day later I get my Jeep back again. Ready to be “just content” in the repair I take a look and I was surprised once again, it was perfect. It may have taken several trips, but ultimately they completed my recall and ended up with a completely satisfied customer.”
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