Walmart Pharmacy

The pharmacist and staff at Walmart Pharmacy in Macclenny, FL is EXCELLENT!!! We were returning home from the hospital in Jacksonville, and stopping to pick up both the antibiotics and pain medications needed, we did not realize it was very close to lunch time for the pharmacy. Even though it would delay their lunch break start, both the staff and the pharmacist were compassionate and made themselves available to our pressing need! It was SERVICE with COMPASSION. Our orders were quickly filled and all questions answered and even with a SMILE. We appreciate them all, but even more when they go out of their way to help us!!!

This staff are busy and the phone rings almost constantly. Yes, you usually get put on hold because there are other people that called and they are working to resolve them first. There is usually one pharmacist (sometimes two) working to fill/verify/consult every single script. How many customers do you think use this pharmacy?? The answer? The majority of the population in Macclenny (and surrounding areas in Baker County). I find the staff (Crystal, Marie, Justin to name a few) very helpful and caring. I’ve personally seen Justin (pharmacist) track down products, call doctors, hospitals and care providers for elderly customers whom seemed unable to conduct business or forgot what they needed or came to the pharmacy for in the first place. This pharmacy is busy, there is usually a line to pick up, and yes that is annoying, but when it’s your time at the counter they will take time to assist you and answer any questions you may have. Also, I have problems with my scripts from time to time, however in EVERY case the error was not the fault of the pharmacy, rather with my doctor and how they call in the script. Another thing to keep in mind is the fact that just about all businesses are short staffed. This pharmacy trains many new assistants but they don’t always keep them. Many are sent to fill positions at other stores. Please be patient (no pun intended), remember the vast amount of people they service and when it’s your turn, ask the questions you want answered. It is a great team and I believe they are doing their very best.

Not sure why everyone is having such a bad experience here.I have found them to be helpful, friendly, and kind. They are overworked but never rude to me. I am glad to have transferred my prescriptions to this Walmart from CVS. If you want to see how rudly and unprofessional you can be treated, try CVS out.