Category: | Car repair, |
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Address: | 13560 Atlantic Blvd, Jacksonville, FL 32225, USA |
Postal code: | 32225 |
Phone: | (904) 221-5778 |
Website: | https://www.jiffylube.com/locations/fl/jacksonville/1427 |
Monday: | 8:00 AM – 6:00 PM |
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Tuesday: | 8:00 AM – 6:00 PM |
Wednesday: | 8:00 AM – 6:00 PM |
Thursday: | 8:00 AM – 6:00 PM |
Friday: | 8:00 AM – 6:00 PM |
Saturday: | 8:00 AM – 6:00 PM |
Sunday: | 10:00 AM – 4:00 PM |
We went there this afternoon for an oil change and it was a little busy but we didn't mind. Jay and his team were amazing! They were all so polite and courteous! Jay told us from the beginning we might be waiting a little bit because there were a few other cars that were being serviced before ours. We didn't mind because we dropped in with no appointment and still had an hour to kill before having to pick up our daughter. When it was time to service our suv serviced he apologized for the wait which we told him was no big deal. Minus the wait, the oil change didn't take long at all. They were very well organized, coordinated, and the communication between the techs was amazing! I will definitely be returning there for all my future oil changes.
As a local, I've visited this location here and there over the years. And while my expectations weren't the highest going in, I must say, I was pleasantly surprised. Jay is doing this location such a service. These guys move like clockwork and communicate with one another just as any shop should do. They're honest and friendly and go over the top for a shot to earn your business. They've earned mine for good! Thank you so much Jay. You're the man!
Staff was super friendly, and they got my car serviced quickly. It was nice because I didn’t even have to get out of my car and before they did any additional service they asked me if I would like it to be done and told me how much it would cost. ( I was there for an oil change and he asked if I wanted my coolant topped off). I’ll definitely go back, plus they have great coupons online and a 25% off military discount which would apply to my husband.
I’m typically hesitant of coming to Jiffy Lube though this experience was above and beyond. The customer service was 6 stars everyone was friendly and helpful. Though some of you might think this is just an oil change. I think it’s important that the staff at this location is dedicated to performing top of the line service. The communication between the staff is wonderful and they were even training what appeared to be 2 new hires and the Manager was doing a fantastic job. Not only were his trainees listening and applying the skills needed to perform the job he was doing the same exact thing lead by example. It was great this location is out of my way but I will defiantly be returning. Also if the manager hasn’t gotten a raise in a while he deserves one. Great job guys!