Encompass Health Rehabilitation Hospital of Spring Hill

These folks are the best. My wife was not making progress at another rehab center and I knew about Encompass so I just walked in on a Monday morning and talked to the receptionist who immediately rang up the director. The Director came out within 5 minutes and heard my story.

She advised they would do their best to get my wife into their facility but had to appeal it to the insurance carrier. One week later my wife was shipped to their facility and started making immediate progress. She had had two serious operations 6 week’s previously and had lost all abilities to walk.

These folks got the job done and my wife also had excellent nursing care. Within three weeks she was walking in a walker. Their rehab folks are very encouraging and go getters. Wife has been home now for 6 weeks and is improving daily. I liked the fact that they assigned her to two rehab therapists so she felt obligated to participate in her own rehab.

Encompass was tremendously helpful they gave me excellent service from nurses to physical therapy thanks to them I am walking 🚶‍♀️ again after 3 years 😀

I was sent to Encompass after suffering a stroke. The doctors and nurses were amazing and I was treated warmly by the therapists while I was there. Everyone there made a frightening event easier to handle and I can't thank them enough for the wonderful care I received.

This hospital is awesome!!! The staff is top notch! All of the nursing staff was so nice to my Mom. They are genuine caring and compassionate care givers. Her physician was outstanding! She visited her every day and made sure she was well cared for. The Therapy department is just as outstanding! They were able to get my Mom walking again after an illness and hospitalization. The receptionist at the front desk is the most friendly and welcoming. She’ll put a smile on your face everyday! And don’t let me forget to say thanks to some of the behind the scenes staff that likely don’t get credit for their contributions as well. Cleaning staff, pharmacy, etc. this place is very clean and well maintained. I spent a lot of time with my Mom and the staff always treated me so well also. Always acknowledged me and asked if there was anything they could do for me. I have such high respect and would recommend anyone needing rehabilitation to go there.

I absolutely would recommend Healthsouth Rehabilitation Hospital of Spring Hill (“Healthsouth”) without reservation. My 87 year old mother was at Oak Hill Hospital and needed inpatient rehabilitation services (physical and occupational) before returning home. I researched not only Healthsouth but the other rehabilitation facilities in the Spring Hill area. In making the decision I would give this advice to anyone else needing to make a similar decision:
• Know the difference between a Rehabilitation Hospital (e.g. Healthsouth) and a Skilled Nursing Facility (Spring Hill Health and Rehabilitation). The care provided at these two different kinds of facilities is VERY different. Healthsouth’s sole focus is on rehabilitation, generally 3 hours per day for 5 days each week. No one stays and lives at their facility long term. This is not the case of a Skilled Nursing Facility (basically a long term care/nursing home that also provides rehabilitation services at a much lower level).
• Know that if the patient is covered under Medicare they have the right to choose the rehabilitation facility they want to go to—assuming, in the case of Medicare Advantage plans, that the facility is covered by the patient’s insurance.
• Go visit the facilities you are considering. One visit and I was convinced Healthsouth was the place for my Mom to receive the best care. A bright, upbeat, cheery environment with patients and staff engaged and enjoying their therapy sessions. The size of the gym speaks for itself…so many different exercise machines, equipment, tools, games, aids, etc. to stimulate and keep the patients’ engaged and interested in their own therapy.
• Know that Oak Hill Hospital's physicians, employed by Access Health, will try every way possible to direct you to a facility other than Healthsouth, specifically to a facility serviced also by Access Health physicians. Don’t fall for the rationale and excuses they will give you as to why your family member should not be going to Healthsouth. Be strong. Be your loved one’s advocate to ensure they go to the proper facility that will give them the best care. You may be told "no" several times but don't give up.
After two weeks my Mom is going home tomorrow. She is so pleased and happy with the care, professionalism, respect, empathy, and focused attention she has received while a patient at Healthsouth. Thank you to the entire staff….an outstanding job to be commended!!!