Holiday Inn Express & Suites Ruskin - Sun City, an IHG Hotel

Wanted to share my review of the hotel where we stayed a week with my disabled husband and a puppy. Overall it was an exceptionally good experience for us. The room fit very well, room cleaning each day was really really good, breakfast was great and provided variety of food options. Staff were very friendly and helpful. Our puppy Raspberry specifically say thanks for the hellos and nice words to her during our visit:-) Really great place highly recommended.

The Manager Jason Mallet, is the only reason why I’m giving my stay here 5 stars. We had an unpleasant check in experience. However, Jason addressed the issue immediately convincing us to continue our stay. He made sure to retrain staff and made up for the issue. Jason was also extremely helpful with my hotel folios for corporate travel. Thanks to Jason, my wife and I had a great stay. Will definitely be returning here.

This was our 2nd time staying here. It was convenient, clean, and friendly. Last year, we stayed one night. No complaints. This year, it was multiple nights and brought the whole family. Swam in the pool and had a great time. I'm already planning for next year!

The rooms were nice, the staff was friendly, the free breakfast was good.

I had some WIFI issues while I had my stay at this hotel. Jason the assistant GM handles my complaints very well and i was very pleased with his reaction and him helping me out. The Hotel is very clean, and its in a nice spot. I work for a golf company and we have 3 courses near by so i come down from Canada once a year for work and this is the hotel of choice because it is close and the staff is very friendly, also the included breakfast is very good. epically on bacon and pork sausage day!

The staff really do care about your experience while stating here and Jason showed that is the very true.

I will be going back to this hotel next year.

Thanks,

We stayed here during the hurricane. The rooms are impeccably clean and big. I can not express enough gratitude for the staff. Every employee was kind, understanding, professional and above all, made sure the guest were taken care of. They were working, even though they too were in the middle of a hurricane. They made sure breakfast was served on time (and it is a wonderful selection). They kept the entrance floors dry during heavy rain, and ALWAYS had smiles and pleasant words for all of us. I wish there were more stars to give them. Thank you from Deborah Vaughan-Persing & family.