Address: 2702 Old Highway 441 South, Mount Dora, FL 32757, Mt Dora, FL 32757, USA
Address: 16908 High Grove Blvd, Clermont, FL 34714, USA
“I had a terrible situation happen that caused $130 in fees. I still do not understand exactly why so many fees. However, after I exhausted all options to get help I posted a terrible review here. It got the attention of the correct person and TrustCo Bank, specifically the South Clermont branch, fixed everything including a follow-up phone call to me personally. Thank you so much. This 5 star rating reflects my satisfaction with them over the past 5 years. They have gone out of their way to make me a happy customer on several occasions. I will leave the original review below. Maybe sharing my ordeal will prove helpful for someone else. I was not asked to change this review. I modify it on my own initiative. -------------------- My husband made a simple mistake and these people charged $130 in 4 different fees and charges. Ridiculous! When we try to talk to them the branch says we have to wait on higher. When we message higher they say it's up to the branch. Sound like the run around?! Yes, totally! They cannot even explain what charges caused an overdraft and when they occurred. "I can't see that information." WHAT?!?! From customer service today, "Regarding any Non-Sufficient Fund fees and reversals, our bank policy is to get Branch Administration approval so I apologize it is not the optimal situation. I personally reached out to the branch manager at South Clermont regarding the Branch Admin approval. I was told that the branch manager did not have any update but would contact Branch Admin as well as reach out to you today. We appreciate your patience during this time." It says there they will reach out to me today. It is now 9 p.m. and there has been no reaching at all. I will move on to credit unions and never deal with a bank again. Trustco you fail! Hope you sleep well. Can't understand how that could happen. Oh wait, probably with your big bonus! Can you tell I'm upset because I'm eating tuna fish since you stole $130 from my physically and mentally disabled combat veteran husband. Boo! :-(”
Address: 18925 US-441, Mt Dora, FL 32757, USA
“Today was our first time in the Mount Dora Chase Bank and we were greeted warmly, treated courteously and will make this Chase branch our go to place for banking.”
Address: 18925 US-441, Mt Dora, FL 32757, USA
“I love my bank! Awesome company to work with!”
Address: 18251 US-441, Mt Dora, FL 32757, USA
“I've been banking with first green (now Seacoast) bank for two years now. Bank tellers are usually friendly and helpful, the bank itself is clean inside, I like how they sit out snacks too!”
Address: 18415 US-441, Mt Dora, FL 32757, USA
“Never had a bad experience here. The staff are all very friendly and professional!”
Address: 17445 US-192 #11, Clermont, FL 34714, USA
“Nice and convenient ATM on the outside of the building. The Max withdrawal here is $400 per transaction.”
Address: 20005 US-441, Mt Dora, FL 32757, USA
“I come here just about every morning for my coffee. The staff is always exceeding my expectations of great customer service. Upset about the Pumpkin Spice coffee leaving tho. Prob the cleanest RacTrac I’ve been too!! 4 Stars”
Address: 17931 US-192, Clermont, FL 34714, USA
“Muito útil para quem utiliza o posto...”
Address: 24034 FL-46, Sorrento, FL 32776, USA
“I'm dealt with a lot of banks. 41 yearz old. This bank iz by far the best I have dealt with!”
Address: 23932 FL-46, Sorrento, FL 32776, USA
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