Verizon

Daniel, Dylan and Rosa went above and beyond helping me with an application issue and also buying a new phone. They were very professional, knowledgeable and friendly. Kudos to the team.

We've been lucky to receive the best service from Daniel, again! This is the second time that he's helped us changing out phones and making the experience as smooth as possible. He deserves a promotion!

Daniel knows and performs his job well. While we were waiting for my new phone to download we saw his super power. A customer came into the store with a difficult personal issue of returning a phone of a recently deceased family member. Daniel went above and beyond to assist the customer and make the interaction smooth and stress free. Kudos to you Daniel for being patient and kind.

Dawson is amazing and polite. He answered every question I asked and was able to provide every accessory I was asking about. I wish all customer service personnel were like him.

This is a review of THIS location and the staff HERE. This is NOT for Verizon as a company .. that's a different story ...
December 2021, Mike (then manage) helped my son and I with upgrading our paid off Pixel 3 & Pixel 3XL for the new Pixel 6 Pro (two of them).
The then promotion was $350 off each phone towards the new phones. Great. We spent honestly about 2-3 hours combined getting it all set up and done. Mike was forthcoming and easy to work with (kudos to him). We placed the phones on order and sometime in January they arrived. Mike did say it would take 3-4 months for our credit to reflect on the bill.
Well, we never got $350/phone credit .. only $99.48 credit .. so, my bill was some $30/$40+ per month than it should've been. Not cool.

Today - 9.10.22 - I went in to discuss this and possible options for replacement phones (since both Pixel Pros have performed LESS than great.). Dawson is the new manager. Super cool person and very polite and helpful. Also quite patient.
He made arrangements with Verizon (however they communicate with each other) to correct the credit issue and refund what credit I've been missing from jump. That is what Id call a great solution.
I'm certain he's done his part .. now it's up to Verizon to honor that. But, as far as my personal experience with Dawson at this location, I'm looking forward to coming back here for my next upgrade and working with Dawson!
Thank you Dawson. We'll be back in November 2022!

Get Some!