Pollo Tropical

All of the times in the last couple years of going here have not had the greatest experience. BUT today was perfect! They didn't limit our sauces. ( or get mad when we asked) They were filled up to the very top! And great portions in the tropichop. Finally enough sauce for the food without a limit or fight! Hoping to experience the same next time! It's a treat coming from an hour away!

Very rarely have I been to restaurant lately where I left truly feeling appreciated for my business and everything from the meal to the customer service were beyond expectations. That happened recently during trip to grab dinner for my family. A very kind young lady, Kristen, helped me with my questions and made recommendations for my order. She was patient, knowledgeable, and genuinely seemed to enjoy her job and believe in the product. Her recommendations and customer service were spot on. My family was very pleased with my selections. Wish more places I visited had someone like Kristen working for them. I highly recommend this restaurant and, if you stop in, ask for Kristen if you need any suggestions. She was the icing on the cake of an overall great experience.

We've been coming to Pollo Tropical infrequently since it opened years ago. It's a great lunch or dinner place, before or after a winsome movie at AMC Woodlands. For our last lunch here 4/24/22, we had lunch before seeing THE SECRETS OF DUMBLEDORE.

As before, staff was friendly and service was fast. We ordered the special and small drinks. No more soda machine in the corner - staff pours the drinks. No more delivery to your table - wait at the counter for your order. Inside was still clean and with plenty of tables.

When we sat down at a booth with food and drinks, Husband realized he had a tea - not the Coke he ordered. But it was okay, so he drank it. The beans and rice was good - not yellow rice as we had had before. Only brown or white rice for the special. Chicken was good - in the past, we've had plumper chickens. They must have put these chickens on a diet. The highlight of the meal was the order of plantains - as plentiful and delicious as remembered.

We will continue to come here since the staff is nice, the food is good, and the prices are excellent.