The Springs at Lake Pointe Woods

We admitted my 90 year old father to The Springs last November after he fell and broke his shoulder. He receives excellent care from a wonderful and very caring staff. He has dementia and the staff always treats him with kindness, patience, and dignity. Dad has grown fond of the staff and even remembers their names. The Springs is always clean and dad's room is neat and tidy. They are well staffed and everyone is very attentive to the residents. It is difficult to have a loved one that needs full time skilled nursing, but my family has peace of mind because Dad is so well taken care of at The Springs.

My mom moved from another longterm facility to The Springs at Lake Pointe Woods last summer. The move was based on mom’s social needs and previous positive experience with “The Springs” new Activity Director, Marissa Kelly. The move has changed moms life and mood. She enjoys the many social activities. She’s reading books again, enjoying the beautiful courtyard garden and facilities therapy animals. I hoped this would be a good move for mom, but I’m overwhelmed by how much improved the level of care and atmosphere is at The Springs. It’s so important to see familiar knowledgeable staff and professionals who are providing competent care rather than the parade of agency temps we experienced in the last facility. I only wish I moved mom sooner!

I would like to give this review as positive feedback for exceptional service to Charles and Ana at admissions.

I would like to say from the beginning, Charles has been very responsive and has kept me abreast of all of the developments regarding my father, Ted Burch. He has texted me and called me directly to politely and compassionately keep me informed of what’s going on with my father. I really believe he cares about his patience, and it shows the way he communicates to me and explains everything that is going on at the facility. I will say he is one of the best workers you have at the springs skilled nursing facility.

I will also like to give some recognition to Ana in the admissions office. I have to say I was really impressed with how efficient and detail oriented she was when it comes to providing the records and knowing everything that’s going on at The Springs nursing facility. I think she has done an excellent job, coordinating with me all of the specialist at the nursing facility, who have all been really good as well.

I would like to give a specific example yesterday, Tuesday March 5 I was at the facility and I interacted with her several times and she was extremely helpful the entire day, helping me coordinate and get all of the information to the new facility where I will be moving my father. I was just really impressed with how organized she was and how much knowledge she had of the nursing home system, and process of accepting and moving patients to outside facilities. I really felt and believe she had my father‘s best interest in mind when she was working with me and I think she is also one of the best workers at the springs nursing facility.

My Mother was well cared for in the last months of her life. From the warm activities director, the administrator, the front end staff to the nurses, CNA's, and food staff the care was amazing and from the heart. What she enjoyed the most? Ice Cream social, sitting in the sun in the court yards and of course the resident pet cat. Many thanks to all