Charleys Cheesesteaks and Wings

I’ve ordered from them twice and their cheesesteaks are delicious! They have a variety that you can choose from so that’s nice too.

EDIT: ORIGINAL 1 STAR REVIEW NOW CHANGED TO 5 STARS:
After the District Manager, Amir, called me and we spoke on the phone I thought it important to update my review. As I previously said in my last review I had been to this location three different times and never had a problem. Amir assured me he would coach to the manager that was on duty- and even though I profusely told him I was not looking for a refund (as I still ate the sandwich and still to what extent I could enjoy it) he offered to rectify the situation by making me a new sandwich next time I’m in that location. I will definitely go back to this location as I still love the food- thank you Amir for giving the associates the justice and allowing me to speak on their behalf based on my experience!
ORIGINAL REVIEW BELOW
I will preface my review by saying I’ve ordered to-go from this location three previous times and never had a problem. However, today when I placed my pickup order (scheduled for 12:45) I didn’t receive my food until 1:00. One would assume this would be the issue- but quite the contrary! I understand lunch rushes and have no problem waiting. The issue was the manager on duty who was SO RUDE to her employees. I witnessed her not only yell at the other two employees but belittle them in front of customers. I was absolutely appalled- she spoke to them through her teeth, told them not to ask her again about pickup orders (lack of communication) and yelled at this poor kid claiming he “skipped an order” when he didn’t and he even proved it and all she said was “oh” and didn’t even apologize. She was the one who made my sandwich (which I paid for extra chicken and cheese, and a side of ranch that I clearly did not receive) and threw my sandwich on the counter. I hope these employees learn the value of their work and that this manager earns a lesson in proper and appropriate workplace communication.