Allan Vigil Ford

I was pleased with the speed of diagnosis, and repair of my 2011 edge. Only real issue that I had was the follow up the my advisor offered. I requested that the brakes.to be checked while replacing the booster. Upon picking up the vehicle inquired about the brakes, and I was told it should be on the 24 point inspection with my receipt. There was no inspection with receipt. I let my advisor know, and my advisor went to the back to inquire, and came back with the following answer. Paraphrasing,. Tech said he did not see anything that caught his attention while working on vehicle, and felt just fine during test drive. Not real pleased that the advisor did not seem to concerned that the customer's request was not looked in to.
I have been buying and having services performed on my vehicles at Alan Vigil Ford since 1989. I drive over 45 miles one way for service with at least 2 other does dealership closer.
I will be back but will be working with a different advisor.
Thank you.

On the way to Atlanta the brakes quit working on my new Lincoln. I was able to get to Alan Vigil Lincoln, and Holly was waiting on my arrival. She made sure that the car was checked out as quickly as possible since we were en route for a long weekend. The car was going to have to stay and wait for parts. Holly made sure that we got a rental vehicle so that we wouldn't be stranded. Once the vehicle was repaired, she made arrangements to have it delivered to us 4 hours away. The experience was seamless and smooth. Thanks Holly!

I love this place! From the customer service representative at the desk, Bryant. You are a rockstar! Thanks for letting me walk-in to complete my Oil Change. Amazing Representative, good energy and great spirit! My truck after service, is always well maintenance, awesome mechanical worker 💪!! Thank you for my truck wash!! I recommend Allen Vigil Ford to everyone I know. Thanks 😊.

The entire process was seamless. The customer service was amazing from my initial point of service which was over the phone through final step with the representative in purchasing.

Omar Johnson was amazing and he took me to meet Mr Allan Vigil the owner. If you are looking for a great vehicle without the pressure to buy this is the perfect dealership.

Alan Vigil Ford is an exceptional dealership with exception people. From the Thunderbird Cafe to the service department, the building is filled with pleasant, competent and knowledgeable folks just willing to help you at the drop of a hat. If you crave good old-fashioned service with a smile and integrity come on down to the dealership. There's no other place like it. You haven't left yet?