Nalley Toyota Stonecrest

If you are in the market for a Toyota I highly recommend Nelson Pugh as your go to sales person at Nalley Toyota Stonecrest. He is friendly, professional, respectful and listens carefully to concerns and needs. He made the car-buying experience 5 stars for us. I cannot say enough about how well we were treated as customers.

I would also like to mention what a great professional Clive Holmes in financing is as well. Really couldn't ask for a nicer more patient finance person.

At this dealer I had a totally different experience than other dealers from the first time I asked a question Nelson was very attentive and helpful and helped us in every way . He is a very respectful and kind person. Me and my family felt happy that Nelson was our sales person. And when ever we had a question he was always there to answer them as best to his ability. Victor was also our finance person that we enjoyed as well he was kind and explained everything and helped us with buying our 2023 Toyota sienna. I overall enjoyed my experience with Nelson and Victor at Nalley Toyota of Stonecrest.

The direct experience was not bad, my sales person was excellent. I had a concern with communication where twice we were left waiting for some time because it was not communicated with our sales person that we were finished with another department or we returned. No one asked if we needed further assistance just left us there so I had to call my sales guy directly to communicate that with him. Coming from customer service it should be recognized everywhere even if it isn't your "customer", everyone should be perceived as your customer. Otherwise, again my sales guy seemed like a fresh spirit with tons of valuable information and made the process very smooth.

Nalley Toyota in Stonecrest is an option when buying and servicing your Toyota.

Went to Nalley to service my car. Arrived at 12:52 and left around 4:43PM. The location was clean, they offer free coffee and they have a small self-serve deli for snacks while waiting your car.

I did my 60k miles and change of tires - that is the reason why it took so long. Before heading to the dealer, remember to check the specials, so that you can save some $.

If you service the car, they will give you an exterior complementary car wash.