(December 17, 2018, 3:56 pm)
I have lived in Nampa for 20 years, and been a water sewer trash user all along. The way water shut-offs are handled is not friendly or cheap. The billing office people are okay on a good day. However the trash carriers are good at taking my trash away. And the people who come to my home/neighborhood to work on the water and sewer are friendly and do a good job.
About 5 years ago I had a sink hole in my alley, that my car partially fell into. The water department and other city departments came and fixed the hole. This was late on a Saturday night in freezing conditions. They even began hand digging to find the leak, before the power and gas people could get out and Mark their lines.
Two summers ago the water meter cover and box broke. Fortunately my meter and line were fine. My meter is under my driveway so the cover and box look like a manhole and is designed to be driven on. The water department people came that day and looked at it. Before the gentleman left he told me it would be 3 days, because they needed to order the part from back early. Three days later I looked out after lunch and two water department employees were hand digging out the old box. It was over 100 degrees when they finished installing the new one.
Then today I called, because I had very low water pressure. The gentlemen came and we determined the problem was on my side of the meter. I asked them to turn off the water at the meter, because I don't have a house shutoff. The shut off valve was jammed. They called a different crew to replace the valve and shut off the water. I called at 8:45am the water was off by 10 am. I called a plumber and maybe I'll see him tomorrow.
I've had them over so much I was joking about how I was going to get blacklisted, the waterworker immediately said they don't blackball people or discriminate.