Victorian Village

I have had, and continue to have, wonderful experiences with VV. I helped move an uncle and aunt in their 90s to the Independent living a few years back. There was some adjustment at first but my uncle now calls his apartment ‘His castle’. When Aunt Marge declined in health they were moved to the assisted living building for a month until she passed, and while we were at her funeral, VV kindly moved Uncle Andy back to his apartment in The Grand so when we returned he settled right back in there. Those were some rough months when Aunt Marge was ill, but the staff there were so incredibly helpful through it all! I can’t say enough good things about that! I truly felt that ‘family feel’ there for my uncle and aunt. My uncle still thanks me for talking him into moving there☺️

The admission and social work team are phenomenal to work with. They work hard to make sure clients have what they need. Staff here is friendly and supportive.

My mother broke her neck and has a neck brace. Was sent to Victorian Village for rehab. We met her there waiting for her arrival. We're told we were unable to see her because she need 14 day isolation, Sharon reassured us she would b taken care of, nursing supervisor came down, said she has a I phone and we could face time with her, told no one has an I phone, we'll find someone with one, she had to go went in for her purse came out and left. Maybe she was late picking up her lunch. I called a number of times to check up on her. Nurses to busy to talk to me. Spoke to my mom she said she asked to be boosted up in bed to try to eat, told that it takes 2 people and there was no one to help. Mom said she need O2 she couldn't breath. I have power of attorney and was never called. Spoke to Maria told her that the aid said she couldn't t
Be pulled up because there was no one to help, Marias response was I'm unaware of that asked aid and she said yeah. Asked Maria why I wasn't called about her shortness of breath and O 2 being needed, her response was I was Unaware of that Maria then told me she wasn't going to talk to me because I was getting verbally aggressive have a nice day and hug up. This is totally not acceptable to me. Called Frank Guajardo, Executive Director left a message not the waiting game starts. I am so sorry she is there to get help and is not gething it. What is going on.

Sometimes people think that when staff leave a review they are just being biased, but I can confidently say that I wouldn't still be with Providence/ Victorian Village after so many years if it wasn't a wonderful place to be! This Christian community has strong core values and the staff here truly care and want to make a difference. We know being in a rehab or nursing facility isn't the same as being at home, but when you need that level of care, this sure is a nice place to be. The Small Homes have only 10 private rooms each, so it is much more personal and Rehab is only 30 private rooms so that too is more of a home -like atmosphere. Many of our management team members have many years of experience here and go above and beyond to make someone's stay the best it can be.

My 95-year-old mom has been in assisted living at Victorian Inn for over 3 years now. The facilities are comfortable and excellently maintained plus my very picky mother loves the food. The nursing and care staff is also excellent as are the physicians and nurse practitioners who visit. There is also a good physical therapy facility there if one is needed. From the Administrative staff to the receptionists I don't think you will find a more compassionate group of people.