Arnold & Keck Attorneys

Good job Brenden and Shannon for not giving up and getting my strange check situation resolved.
And Ralph on the phone too.

Melissa was absolutely amazing! She helped me open a new account and I recommend this banker! Sharon was a great team member to and helpful!

I am a college student who recently got my first secured credit card here a month or so ago. I was helped by Brendan, who was so kind and informative about the credit card process since I don't know much about credit. He was very knowledgeable and answered all my questions (even the stupid ones) and made me feel very appreciated! If you're looking to open up a new credit card or a new account make sure to ask for Brendan, he will get everything settled for you in a short amount of time!

Long story short, I withdrew $500 from a ATM. That was non US Bank. The ATM never dispense my money. And I was forced to wait 10 business days to get my money back. I waited to 10 business days and somebody had filed my claim incorrectly. Therefore. They were going to make me wait another 10 days to get my money back. I went into the local usbank near my house and spoke to Leslie Rojas the branch manager. I expressed my urgency with her on how badly I needed the money. And what this experience had done to me financially to not just myself or my family as well. . She took the effort to take the time that nobody else wanted to. And help me out. She called all the right numbers. And all the right people to get me the help that I deserved. . It was not even minutes later. That she was able to do something. Nobody was able to for the last two weeks. I was going to close my account at u.s. Bank for the experience that I had in the lack of customer service, her professionalism and customer service got the job done for me. . Thank you so much for helping me and my family when we needed it the most.