Bag & Baggage

Travel store with quality goods, including hand bags, brief cases, under airline seat carry on luggage that is extremely lightweight, fashionable and durable! All kinds of international travel gear that you can see, touch inspect the quality instead of ordering online (then having to send back)! Pricey but worth it. Good services for repair if hand bags instead of sending my under warranty Italian handbag back to New Jersey, reinforced the closure for $20.00. That would have cost me Took a bit longer than expected, because only one repair person, got ill, backed up -really not bad , 3 weeks. So if taking a repair, keep the repair slip where the repair ticket will be seen because probably will need to inquire.

Awesome customer service.
My 8 year old Samsonite bag has seen enough! Zipper had issues, and I really hoped that Bag and Baggage could repair. To my surprise, the bag was replaced by warranty. Bag and Baggage communicated the entire process and I received my new bag via ups! Excellent service and super friendly in-store representatives.

I haven't even stepped foot in this store yet but ... they get 5 stars .. I'd give more if I could. I'm currently on an extended stay in Europe and have had the handles break on two of my Travelpro suitcases. I emailed them because I'm going to be in KC later this month to see if they could get parts to fix my bags while I was there. They emailed right back and Erin asked for pictures etc and said they could fix. After sending info to Travelpro -- it was discovered that they did not have the parts to fix and Erin responded back that they were going to replace my bags for me since they couldn't get the parts. Just the best customer service ever !! I can't wait to thank them in person and pick up my new bags.

Brought a bag in with a broken handle; staff was able to get it covered as a warranty repair at no cost to me. Also picked up some great travel guides for upcoming trips to Europe! Great selection, very helpful staff.

Over 16 years ago, I started traveling to exhibit at trade-shows. Airlines destroyed my first suitcase in less than a year. I wound up buying about another two or three suitcases that did’t survive, either. Then about 13 years ago, I learned about Briggs&Riley, and their Simple as That lifetime guarantee that even covers airline damage. Sure, it was expensive, but I haven’t had to buy another suitcase since!

Recently, I traveled to Kansas City for my first trade-show since the Covid shutdown, and discovered a broken, minimally functioning wheel on my bag. Once at my hotel, I went to the B&R website to find a local dealer for warranty repair and discovered Bag & Baggage.

It was late afternoon when I called and spoke with a nice lady, Ann, who apologized that the service department was closed at that time, but gave me the email address for Will in their service department.

Due to my working schedule, I didn’t have time to go deliver and pickup the bag, plus the weekend was coming and my flight was Monday morning. Because of my work, I have to carry a tool kit, so I figured I could replace the part myself in my hotel room. That evening, I emailed the info necessary for the warranty about my bag, along with pictures of the broken part and Will replied early the next morning confirming that they had the part in stock. We exchanged a couple more times, and then he took initiative to personally carry the part out to be shipped, ensuring I received it at my hotel the next day. I replaced the wheel without any problem, or making any payment.

Bags & Baggage has to EARN the opportunity to continue carrying premium quality brands like Briggs & Riley.

This is evidence that they do their part.