Social Security Administration

Showed up on a Thursday at 3pm. Met a friendly and professional security guard that helped us sign in on a computer. Took my number and waited about 5 minutes before meeting with a very nice receptionist. She walked us through the process of replacing a SS card with a lot of patience and empathy for my dad. Her smile couldn't be seen because of her mask but shown through her eyes. In and out of the building in 15 minutes. Definitely a 5 Star visit.

I tried calling the office to see if I needed to make an appointment but it seemed like an impossible task to get someone to answer. So, I decided to just go in. Found out is walk ins only. The officer at the entrance was very friendly. The wait was short but when I got to the window I was told one of my papers was not the right one. The person helping was very nice and I asked if I could rush home and bring it and he said of course even though I was cutting it pretty short before their closing time on a Friday. I got back to the SS office about 20 mins. before closing time and waited for a few minutes again and then got a different SS person to help. She was also very nice and the process was fast and painless.