Walgreens

I have always had a pretty good experience in my interactions with the counter and floor employees at this Walgreen's. Tonight, I was specifically impressed with a young man named Jordan. He helped me find what I couldn't find for myself, he was professional in every way, and he was very nice to all the customers.

Had my prescriptions filled for years at another retail chain pharmacy in town. After multiple long-time pharmacists left that company/location, I decided to move all of our family's prescriptions to Walgreens.

ALL of our prescriptions are consistently filled quicker that I had experienced with the previous pharmacy.

Quicker isn't necessarily always better, when you're filling multiple medications each month. You always want to feel confident that everything is being reviewed & double-checked for drug interactions and accuracy, especially when you take a number of different types of medications.

When picking up, I have always been asked if I have any questions for the pharmacist, and have never felt rushed off when I have actually needed to speak with the pharmacist.

Every member of the team there is valuable, but an amazing team usually has a strong leader, and one that they also respect. Brooks fills this role wonderfully.

He recognizes me every time, and will make it a point to wave hello, even when he's on the phone. He's had my order pulled, and my account profile typed in by the time I get my car window down before. He will check for the other family members without even asking, sometimes. He's excellent at his job - both the technical aspects, and also recognizing his customers as people and not just another number.

In a time where retail chain pharmacies are continuously told to accomplish more with less time & staffing, and simultaneously being busier day after day with COVID, etc, this location is still leaps & bounds above the rest in every aspect.

I hope Walgreens realizes how valuable Brooks is to their company, and how valuable this location is to Frankfort!