Bryce Tracey MD

Enjoying a nice cool house, quiet unit, very efficient!!!!

David from Sears heating and air came out to service our broken air conditioner today. We are currently 10 days with no air, and we have been working with our home warranty to get it resolved. After 3 other service people failed us, we were assigned to Sears, and David actually took the time and did the work necessary to get us headed in the right direction. He spent 4 and a half hours at our home working to identify every possible option, before finally determining that our unit couldn't be fixed and needed to be replaced... and an hour of that time was spent on hold with our warranty company to make it happen. I cannot tell you how much of a relief it was to work with him after all we have been through in the last 2 weeks. With or without my warranty restrictions, i would 100% call them back for service in the future.

The installers were fast, professional, and informative. You could just tell right away that they knew what they were doing. I highly recommend these guys. And, the office people were also easy to deal with too.

Sears Home Improvement replaced a Shower unit in our master bathroom and we are EXTREMELY PLEASED with the final results. Beautiful job and installer very confident and knowledgeable about Shower installations. Recommend highly you use Sears Home Improvement for Shower unit installations. Thanks so much we finally found someone who can do the job at a high rate of satisfaction.

I replaced a plastic tub/shower unit with an acrylic shower. This was a great experience, the salesman and project manager were very professional and courteous, The installer was a real treat. Herbie was a perfectionist, way more than I would consider adequate was not good enough for him. He simply would not settle for anything short of perfection. The job was completed in a timely manner for the price I was quoted.