Rocket Collision and Service (AllStar Collision Max)

• Jenah Rackley
  
  
  (June 1, 2018, 5:24 pm)

  Super nice! New to Baton Rouge and they were first to come up on google. Very quick! Dropped it off Wednesday afternoon and got to pick it up Friday afternoon. Nicole and her team did a great job and my busted up fender looks brand new again. Thank y’all so much and that was a nice car wash too! :)

• Andy Alkire
  
  
  (September 23, 2017, 1:24 pm)

  They MIGHT be getting better!!
  
  I took my car in because I was rear ended and wanted my back bumper fixed. This place was recommended by the insurance company of the guy that hit me, and I realize now I should've gone somewhere else.
  When I dropped my car off there was visible damage to the back bumper, and also previous damage to the back bumper due to a prior collision. When they called me to ask about the damage on the back left I told them directly that it was from a past incident and not caused by the incident that caused me to be there now.
  So...they fixed my back bumper. It looks OK. However, when I went to pick my car up there was a serious gash in the drivers side FRONT bum that was NOT there when I dropped it off! The manager tried to pull up the pictures that are supposedly taken when I dropped it off of all 4 sides, however she was "unable" to access them. She reassured me she would speak to her techs and the owners and get back to me. This was 6-8-17. Today is July 4th.
  
  I have called and spoken to the Manager on at least 4 occasions and it is excuse after excuse. All lies.
  How do I know she is lying? I told her to produce the pictures of my "existing" damage that they promised they photographed and I would PAY them to fix my front bumper. Why turn down my business? Why not be responsible and own up to the fact that this damage occurred on their watch? Why would I take my car in with a back bumper that needed fixed, and not have them paint the front bumper that was supposedly "previously" damaged?
  
  It WASN'T damaged when I drove it onto their lot. Do NOT use this place to fix your vehicles, it will come out looking worse than when you take it in.
  
  UPDATE:
  I received a call today out of the blue by the sweetest lady I believe her name was Teresa, and she introduced herself as the new manager of Collision Max. She then said that she needed to fix something for me. I was slightly stunned, and honestly thought it was someone pulling my leg! So I was going to go through the whole overview of what took place, but she simply told me to bring the car down anytime and they would fix it for me! She sounded like she didn't even know what happened, and didn't care...she just wants to fix it! AWESOMENESS! Now that the previous manager is GONE, I would absolutely recommend Collision Max! Great new manager. I'm going with 4 stars, and when my bumper is fixed I will make a 5!
  
  UPDATE:
  So I have raised the rating from negative 5 stars to a POSITIVE 5 stars! I took my car in and they repaired the damage I that happened while it was there to be fixed for no cost!
  The real kicker is the day before I was scheduled to take it in I got rear ended AGIAN! This time is was much worse.
  So I didn't make the fellow that hit me go through his insurance and when I got there Teresa (the awesome new manager) gave me an estimate and the gentleman that hit me was called and paid over the phone for my additional repairs. So I got a new back and front bumper, painted and it looks AWESOME! The body guy is GREAT as well, and he even detailed my car which was completely unexpected. But I appreciate it. If y'all need your bodywork done go to Collison Max! Teresa is awesome. Thanks!

Rocket Collision and Service (AllStar Collision Max)

Rocket Collision and Service (AllStar Collision Max) at 10777 Coursey Blvd, Baton Rouge, LA 70816. Get Rocket Collision and Service (AllStar Collision Max) can be contacted at (225) 636-2000. Get Rocket Collision and Service (AllStar Collision Max) reviews, rating, hours, phone number, directions and more.