Johns Hopkins Federal Credit Union

It is funny that most reviews are either five stars or one star.

In my experience, the truth is somewhere in the middle. I have had a car loan with JHUFCU, and I also have a mortgage. I personally didn't have any problems people mentioned. I don't think they have an intent of swindling anybody -- but mistakes can happen. I would attribute it more to incompetence of certain employees, rather than a company policy.

The rates are good, so once the system is correctly executing the algorithm (of whatever it's supposed to be happening), then it's great.

However, I should say that, for a banking institution, the customer interaction workflow is a bit clunky, at least compared to other banks (where it's not great by any means). But I don't visit the branch often, so I can live with that.

I was shocked by earlier comments posted years before. I think they have made changes. I met with a very nice Staff here. Her name is Kaitlynn Bowman. She put attentions and efforts on helping us open an account. She is very kind and answer our questions politely. I would say that if you come here, you'll experience a great service.