Lowe's Home Improvement

They deserve great ratings. Great interior! Your wonderful and affordable service was strongly recommended!

I bought a deep freezer over the summer (July '20) and it recently stopped working. I contacted the store to ask for a receipt (since I can not find mine), and I spoke with a young lady named Jayla. She was polite and pleasant to talk to. I asked her if she could print a receipt for me and she did without a problem.

I asked if she could email it to me so I could save travel to and from the store. She sent the receipt within minutes and stayed on the phone with me to confirm that it came through to my email. This store has always gone above and beyond with customer service, and this is just another example!

I love going to this Lowe's!!! The employees are nice and friendly. They greet you when they see you and ask how they can help you. If you ask someone for help they stop and actually help you, not just point you in a direction and best of luck.

We went today and needed help. We asked an employee for help and she obviously had a bunch of paperwork to do. So, if she had just pointed us in the direction I would have completely understood. She left what she was doing and helped us. She asked if there was anything we needed we asked for another product. We expected her to point us in the direction but she went with us and made sure we found exactly what we needed. She was very sweet to my children, too.

It was a wonderful experience and this wasn't an isolated incident. It is this way every time we go. The store is clean, well lit, and organized. We have an enjoyable shopping experience every time we go.

I have to take a moment to share a great experience I've had with this location. Yesterday I had measurements for a door and I had it pulled up on the website showing there were only a couple left I looked on my own and was unable to locate it so I was able to snag someone to help me, his name was Ron. He was super helpful in not only making sure to look behind everything to find the door but then was able to strategically place it in my vehicle for me. I've never had to put the back seat forward and the front seat backwards to get something so long into my car but he figured it out in a matter of minutes and was happy to help the entire time. I got home and realized that I had gotten the wrong size. It was my fault I read the information wrong so I returned the next day to swap them out. As I am walking to the store heading to the doors, the same gentleman that helped me yesterday noticed me and ask me what brought me back in today. I explained to him that I had gotten the wrong size. Without any hesitation he walk with me to the doors to help me locate the correct one. Again there were only two remaining in stock so it was a matter of hunting behind several things to locate it but he was happy to do it. Both days the women who worked the cash registers were super helpful. The first day I asked her to write Ron's name on the receipt so that I could remember it when I went to do the survey and she said that she would be glad to do it with high energy. Today I asked since he was escorting me out if I can have him swap the doors outside but paid for the exchange inside beforehand she said absolutely no problem and accomplished my request with speed And positivity. And Ron once again was able to get the door placed inside of my vehicle for me. These might sound like simple things but all too often I have found myself roaming through different types of stores looking for someone to help me. Since I had somebody be so gracious with their time and make me feel like my need was their priority and walk me all the way through once I mentioned my concern about it fitting in my vehicle the first night, was just above and beyond for me and again the attitude of both of the cashiers were so positive. I don't know that I would have that much energy at 8 at night at the end of what was probably a long shift to do the same. So if you find yourself needing to head to the Home Improvement store, head to the Lowe's in Owings Mills and you will be sure to have a great experience.

Great brand new store, staff seem to generally want to help you. That is a great feeling considering how terrible customer service is in stores around this area. This was a breath of fresh air.