Category: | Home goods store, Store, |
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Address: | 15906 Luanne Dr, Gaithersburg, MD 20877, USA |
Postal code: | 20877 |
Phone: | (301) 417-6661 |
Website: | http://mkitchen.com/ |
Monday: | 9:00 AM – 5:00 PM |
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Tuesday: | 9:00 AM – 5:00 PM |
Wednesday: | 9:00 AM – 5:00 PM |
Thursday: | 9:00 AM – 5:00 PM |
Friday: | 9:00 AM – 5:00 PM |
Saturday: | 9:30 AM – 2:00 PM |
Sunday: | Closed |
Came to get cabinet door hinge replaced. Lady at front was extremely helpful and courteous. Exceptional service.
They didn't have the part I was looking for because my hinge was so old, but she kindly referred me to the appropriate part manufacturer.
Highly recommend coming here for their exceptional service
You can tell how good a business is in two small ways -- how they answer the phone when you call and how they handle problems after the sale. Based on these two criteria, Montgomery Kitchen & Bath is one of the best businesses in the region. Our new house was built in 2015 and I needed to replace a drawer front. When I called Montgomery Kitchen & Bath, Jordan answered the phone. I imagine they must have had thousands of customers and projects since 2015, but as soon as I started to provide some basic information, he immediately was able to identify my builder and was able to direct me to the designer that worked with my builder. That was amazing and reminded me of the days we had mom and pop shops and the business really knew and cared about each customer, as opposed to the big box stores today where you are just an account number. Autumn was the designer for my project. She explained that since my project was old, she would have to get my files from the storage to make sure we get the right replacement. Over the next few days, she was able to pull the files and worked with me to ensure we identify the correct product for replacement. She also contacted the mill to see if they could date-match the paint (the mill could not). After discussing my situation with her, she was able to order the replacement free of charge and said she would have the mill Fedex it to my house. I thought what she did was beyond my expectation and her work really demonstrated great customer service and the firm commitment the business makes to its customers. Sure, it is great to make a great sale. But after-sale service a few years down the road really distinguishes the top businesses from the rest. Thank you Jordan and Autumn. P.S. When I received the replacement, I will update this post and let you all know how it goes.
We have used MKB for kitchen cabinets and two built-ins (one in living room, one in hallway). They do outstanding work and are very professional and responsive. I would highly recommend them!
Damaris carefully guided us through our process of designing and installing a vanity in our new bathroom. She was patient with our decision making. Current drawings of the design and cost were emailed to us whenever major decisions were made. She spent extra time with us in thinking about type and color of vanity top, even though we were not buying that item from Montgomery Kitchen and Bath. Damaris sent us samples of hardware for the vanity drawers so we could better make a decision with the real items beside our samples of doors, tile, paint, etc. Once the vanity was on order, Damaris helped us in ordering hardware for a built-in closet we were doing with a different company. The vanity was finished and delivered in a timely fashion. We ordered built-in dividers and they were just as well made as the rest of the vanity. We love our beautiful, new vanity! We would recommend Montgomery Kitchen and Bath to others.