Red Wing - Laurel, MD

My experience was great the moment i got to the store,i was received with great curtesy by the store staff member.I would recommend this store to everyone who needs confortable shoes to work or walk on.

I still have the boots I bought from this store a year ago. The sales staff advised me on how to treat them and how often, and I’m happy that my boots are holding up well. I’ve been in a few times since and the staff have always been super helpful and knowledgeable, especially Eugene. The Laurel store has a great selection of boots, socks, and insoles.

I needed a new pair of boots for the upcoming season. Red Wing corporate chat told me the boot I wanted was at the Laurel, MD store in size 12. This was my lucky day. I needed a size 12. When I arrived at the store, the associate, Eugene, informed me that he had no such boot, and that I would have to travel to the Waldorf, MD store if I wanted THAT style. Waldorf is an hour and a half away, even by sleigh. Eugene and I decided I should try on a similar boot in size 12, just to make sure I was not making the trip for nothing. The 2230 boot I tried on is $60 more than the boot I wanted. Eugene understood my overall frustration. Eugene offered to close the store and drive to get the boots for me himself. (Not really.) Then, Eugene offered to give me the boots for free. (Not really.) Anyway, I did end up purchasing those $300 boots because of Eugene's sincere understanding and professionalism. Would I buy the boots again? Yes, but probably only from Eugene. The brass buckles are being attached to the boots now. Thanks, Eugene. You are definitely on my Good List!