RugKnots

Really great friendly advice and super quick to respond to my questions, thank you

Beautiful rug—as described. Color an exact match to the online photo. Well-wrapped and protected for shipping. On time as promised. Attentive customer service-responded quickly to queries. Kept me informed about shipping. Checked to make sure all was okay. Nice follow-up note from the owner. Although we do not need it, RugKnots offered 100% refund and free return shipping. Will definitely be purchasing from them in future. #Beautifulrug

Customer service went far and beyond to make sure my order was complete. I actually got to communicate with a live person via chat and phone. All of my questions were answered in a timely fashion.And not once was a pressured or mislead. I ordered two carpets. And needed to rethink the color on one. Cancelling the order and receiving the refund was a breeze. Thank-you George for checking in. I love the carpet. Especially soft on barefoot and the color is perfect.

Experience I appreciate the educational information on the Rugknots web site. I followed up with a phone call and George was very helpful and helped me find a beautiful rug in my price range. After ordering online, the rug was shipped almost immediately via FedEx ground with tracking and arrived very well packaged in perfect condition. Beautiful design work and great value for the price compared to my local rug store, free shipping and satisfaction guarantee was icing on the deal. I love a win-win transaction and doing business with real people that appreciate their customers. Thanks George & Rugknots!