Category: | Store, |
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Address: | 47 Dodge St, Beverly, MA 01915, USA |
Postal code: | 01915 |
Phone: | (978) 969-6880 |
Website: | https://www.att.com/stores/massachusetts/beverly/114228 |
Monday: | 9:00 AM – 9:00 PM |
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Tuesday: | 9:00 AM – 9:00 PM |
Wednesday: | 9:00 AM – 9:00 PM |
Thursday: | 9:00 AM – 9:00 PM |
Friday: | 9:00 AM – 9:00 PM |
Saturday: | 9:00 AM – 9:00 PM |
Sunday: | 10:00 AM – 6:00 PM |
I had a problem with my iPhone and they quickly found a solution and saved me money. Brandon helped me out big time and he was professional, friendly, and easy to deal with.
*Edit: A year later I finally had to return and upgrade my iPhone. William and his team were awesome. They helped guide me to the best fit for me and make sure my install and transfer went smoothly. They made me feel like a VIP.
I have been to this particular AT&T store on two occasions, and both times I was extremely happy with my experience. The first visit was about 2 months ago. I don’t live in Beverly, but I was in the area and decided to stop in to check on my data usage and ask some questions about my account. Sam, one the the sales associates, was extremely friendly, helpful, conscientious and forthcoming. I truly felt that he had my best interests in mind.
The second visit was about a month ago. My husband’s iPhone had stopped working and he needed a new phone. We chose not to go to our local AT&T store, and instead drove out to the Beverly location in the hopes that we would have a similar experience to my previous visit. We were not disappointed.
I was happy that Sam was working that evening and was available to help us (note- I did have the chance to observe the other sales associate who was there, and his interaction with another customer indicated that he, too, was very knowledgeable, polite, and helpful).
Sam greeted my husband and me in a prompt and friendly manner. He remembered me from my previous visit, and his recall of what we had talked about a month earlier was impressive. We didn’t feel rushed or pressured; he took the time to help us and enthusiastically answered every question we had. Sam once again demonstrated excellent customer service and AT&T is lucky to have him as an employee. My husband and I will use this location from now on.
Outstanding customer service, knowledgeable, friendly and helpful staff. Went in to ask about a data plan for my wife and daughter who are traveling overseas. Joe came right over to offer to help us and with some recommendations from Moises, the store manager, we had just what we needed, no more - no less, all set up in about five minutes.
I had been in a few weeks earlier to purchase a phone case and had the same great experience with Brandon. Thanks everyone, you guys really get it right across the board.
Brandon was extremely helpful in finding me the best plan for my usage profile. He was friendly, pleasant and smart. The store had a great selection of products. I was glad to find such good service so close to home!
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