Heavy Doody Plumbing & Heating

The services we've used them for are: hot water tank hook-up to bypass old solar water line, removing/capping a toilet, removing/capping a small vanity sink, removing/capping a large laundry basin sink, and installing a new washer/dryer hook-up.

They adhered to COVID related precautions, including social distancing & wearing a mask in our home.

We've used Heavy Doody Plumbing for a couple of projects in late 2020 and early 2021, and each time they did excellent work on jobs that turned out a bit more complicated than originally expected. The short version of this review is that you shouldn't hesitate to use them for any of your plumbing needs. They are patient, responsive, knowledgeable, professional, and have reasonable prices.

The longer review is below, for those who prefer more insight.

In Fall 2020, Brian came out to hook our hot water heat up properly, after we had 40 year old solar water panels removed from our home. He arrived on short notice, was knowledgeable and quite patient with a number of questions we threw at him about how our set-up would work without solar panels. We are newer homeowners, so he took extra time to explain how our system worked, and gave us a few tips on keeping things in our furnace room running smoothly. The transition was seamless, and we had no issues with hot water once our roofing company removed the solar water panels.

Given the quality of his work & expertise the first time around, we asked him back in late-December to provide a quote for removing/capping off a toilet & small sink in our laundry room, removing a second large wash-basin sink that was next to the washer, and installing a new laundry hook-up. He came out within a few days (it was around the holidays), and was able to give a quote within a day of looking at the work that needed to be done.

A few days later, the main sewer line in our home clogged, causing a leak in the floor & wall. Brian was amazing through the whole issue; he was responsive to urgent messages sent on the weekend and recommended a local company who would be able to remove the clog right away. When it became clear that the drain company may have issues with the toilet, he swung by while they were here to offer to remove it early.

His team came out again the following day to complete the rest of the work, including installing the new laundry line. They were respectful of our home & covid precautions, and ensured everything was working properly before they left. They also alerted us to some very old termite damage they spotted while removing one of the sinks. We already knew about it, but it was nice that they cared enough to show us a few things that needed repairs.

The only small thing that we encountered was that their drywall patchwork was rough around the edges, but frankly I didn't really expect it to be perfect, because it isn't a plumber's area of expertise. A bit of drywall mud & paint and you'll be good to go.

Overall, they did great. I was impressed with their work, prices, and attention to homeowner concerns/needs.