Erika Becker, AUD

Pretty much all of the shops said they couldn’t work on my car for two to three months after I was in a car accident. I told my insurance agent to expand the search outside of Dayton and this is the GEM I came across. It hasn’t been two weeks since I dropped it off at the shop and I will be picking my car up in two days! Customer service is great and the communication is the best I’ve experienced! I would definitely recommend them to anyone who needs work done.

Incredible customer service plus an excellent job on repairs! Kathleen did an amazing job of making sure we were taken care of and making sure the insurance company covered everything that needed repaired. Everyone there definitely goes above and beyond! One of the techs even made sure to buff both of our headlights when they were only required to do one. Our car looks and drives like a new car!

Great customer service. Kathleen was so helpful in the process and worked with the responsible party’s insurance adjuster to resolve the claim. The repairs after my daughters accident were done in a timely manner and I was kept updated as to arrival time of parts, etc. Would highly recommend Liberty Collision Lebanon South location!

This is my third time having Liberty Collision (formerly Buckeye Collision) fix my car (first time was in 2017). I love that I get my car back on the date they promise and I love the work they do. Hannah at the front desk is so polite and helpful. Chris was terrific at putting me at ease with the process. He let me know he would handle everything with the insurance and there was nothing I needed to do. I appreciate the work all of you do. Great place. I hope I don't need to come back, but if I do I will be glad it's you.

***edit*** I am updating this tto be fair to the company. Inam changing this review from one star to 4 because of Nate. Nate called me after seeing my review and asked what happened. I explained the whole situation he was extremely apologetic and assured me there would be education on customer service. They have done body work for me in the past and they do really good work obviously if I would be a return customer and they have fair prices. Nate was so nice to me that I changed my mind and decided to go ahead and have them complete my body work. The only reason I don't give 5 stars is because I'm still a little bit irritated with the original man I spoke to. Their work and prices are 5 star worthy.

Didn't even use them. I called trying to have body work done through my insurance company. I asked to make an appointment for an estimate and the guy that answered started arguing with me that they have a contract with progressive and that's not how they do it. I asked multiple times for an appointment and he didn't believe me I guess that the insurance company had me call so he wouldn't make the appointment. Oh well had several thousand dollars paid via insurance walk away to another shop.